SDM spoke with the 2023 TMA Monitoring Center Manager of the Year. Ayala is the director of operations at Rapid Response Monitoring Services.

Peter Giacalone invokes “invisible” when illustrating future smart home features and benefits that will ride on hardware already deployed in residences.

Lou Fiore discusses how utilizing a mesh network for wireless alarm transmission provides alarm dealers complete control with virtually no reliance on third-party public infrastructure.

Monitoring center executives and managers have a lot to express about the endless work that goes into keeping their call centers staffed with the best talent possible.

David Margulies examines how SIAC’s mission is to be the go-to resource for public safety leadership when it comes to the issue of electronic security.

Napco Security Technologies Inc. announced the new FireLink XL 255 255-point addressable cellular FACP is now in stock at Napco distributors nationwide.  

Johnson Controls has released SafeLINC, a cloud-based data-hosting infrastructure that gives users the power to remotely access and gather actionable data from their entire suite of fire alarm control units.

Ajax Systems recently held its fourth “Comfort Zone” special event, where it unveiled a new fire product line and adding the dimension of comfort devices to its security systems.

911inform, a notification and security management platform that bridges the gap between first responders and organizations, announced the expansion of its Location Discovery Solution (LDS) for legacy enterprise telephone systems across the U.S. 

Virtual Facility, provider of machine learning and automation management of alarms and maintenance work orders for the built world, announced it closed a $9 million seed round of funding from lead investor Camber Creek, with participation from existing investors Primary and Ubiquity Ventures.