National Monitoring Center (NMC), based in Lake Forest, Calif., announced it has entered into a long-term partnership with Kennesaw, Ga.-based LOUD Security Systems to monitor nearly 11,000 commercial and residential accounts.
The partnership brings monitoring services and customer services to LOUD Security’s customer network, which demands a high level of service including quick response, limited false alarms and dedicated customer service, according to the announcement.
“Partnering with NMC is an easy choice for us — they are dedicated to outstanding service and are unwavering in their commitment to their dealers,” said John Loud, president, LOUD Security. “We have complete confidence that our clients will be taken care of. Furthermore, our alliance with NMC supports our plan for steady long-term growth and we are excited about our ability to expand our relationship in the future. With this relationship, we are excited to be launching some new technology for an enhanced customer experience in the third quarter of 2022.”
LOUD Security has transformed from a locally owned small business into one of Atlanta’s largest and leading security companies. For more than 27 years, its focus on ensuring the satisfaction and security of its community and its longstanding commitment to combining modern technology with “old-fashioned customer service” have contributed to its significant success, the announcement states. The company delivers security solutions to customers throughout Georgia and has more than 60 employees.
Along with its state-of-the-art monitoring center in California, NMC operates a fully redundant TMA Five Diamond-certified facility in Irving, Texas, assuring instantaneous emergency recovery and backup services in a natural disaster, severe weather event or extreme alarm activity at one facility.
“Our commitment to providing the best monitoring services to our customers is unwavering,” said NMC President Woodie Andrawos. “The partnership with LOUD Security allows us to expand our delivery of cutting-edge smart services to protect what matters most to our dealer partner, LOUD Security, and that is the safety and security of their clients.”