Industry insiders explain how advanced video analytics technology is transforming central monitoring stations, enhancing public safety, and improving collaboration with law enforcement and emergency responders.

Industry insiders convened at ISC West to discuss AVS-01, a new ANSI-accredited standard aimed at improving alarm validation and enhancing communication between the security sector and public safety agencies.

The Monitoring Association aims to establish standardized guidelines essential for enhancing reliability, reducing false alarms and optimizing response times in the rapidly evolving field of video monitoring.

In remote video monitoring, best practices at the customer premises lead to successful outcomes at the central station.

SDM spoke with the 2023 TMA Monitoring Center Manager of the Year. Ayala is the director of operations at Rapid Response Monitoring Services.

Peter Giacalone invokes “invisible” when illustrating future smart home features and benefits that will ride on hardware already deployed in residences.

Lou Fiore discusses how utilizing a mesh network for wireless alarm transmission provides alarm dealers complete control with virtually no reliance on third-party public infrastructure.

Top central station executives illuminate the art of recruiting, onboarding and retaining exceptional talent. Plus, they share their views on remote work policies.

Monitoring center executives and managers have a lot to express about the endless work that goes into keeping their call centers staffed with the best talent possible.