Interface Systems announced that it is releasing an enhanced customer portal, One View Edge, that will reportedly offer its customers greater visibility and easier access to critical information on all Interface services.
Interface said the launch of One View Edge reflects the company's commitment to delivering exceptional and relentless customer support.
Brian Garavuso, CTO at Interface, said, “The new One View Edge portal will provide immediate benefits to our customers with its intuitive user interface, comprehensive network analytics, security management, and streamlined self-management features.”
One View Edge is designed to eliminate information bottlenecks for customers by offering contextual data and insights needed for complex and large-scale managed services deployment. Key capabilities of One View Edge include:
- Improved User Interface: A modern, intuitive design that ensures effortless navigation and user engagement.
- Security Manager Features: A fortified platform with self-management of alarm panel codes and contact lists.
- Enhanced Network Statistics: Access to real-time network status and performance metrics.
- Direct Access to Partner Portals: A centralized gateway to all support portals of third-party solution providers.
- Upgraded User Management: Enhanced control and flexibility for administrators to assign roles and access to users.
- Service Request Submission and Tracking: A streamlined process to initiate and manage service requests.
“At Interface, we believe in continuous improvement through active engagement with our customers. Interface is committed to further enhancing One View Edge,” said Garavuso. “We are planning to launch advanced security events dashboards, enhanced video viewers, and more, all aimed at delivering an unparalleled customer experience.”
