The Monitoring Association (TMA) has embarked on a critical mission to establish a comprehensive set of best practices for operators in monitoring centers. With the rapid growth of video monitoring within the security industry and billions of dollars being invested in artificial intelligence (AI) models, a standardized approach to providing these services has become essential. To address this need, TMA has developed the document, “Operator Best Practices for Video Monitoring,” a collaborative effort involving industry experts and leaders.
The security industry is known for its stringent standard operating procedures (SOPs) that ensure the reliability and effectiveness of services related to security and fire systems. Consistency is paramount, especially when dealing with potential property loss or threats to life. Properly executed video monitoring is highly effective in reducing false alarm dispatches, saving municipalities millions of dollars in wasted resources. However, the dynamic nature of video, particularly with outdoor cameras, introduces unique challenges that necessitate a standardized approach.
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