Vector Security's recent acquisition of Washington, D.C.-based Cain Security proves that the best business partners are those who share similar business philosophies, Vector stated this week in an announcement of the acquisition.
The company reported that, "The similarities began over 25 years ago when Vector Security originated as one of the largest Westec dealers, based in the Philadelphia, Pa., suburbs. A few years later, Vector acquired a Westec dealer in western Pennsylvania and made Pittsburgh its corporate services center. Vector’s focus on a high-end customer base would evolve to become the mainstay of the custom residential business for the next 25 years.
"Over that same time period, another Westec dealer, Cain Security, rose to occupy and serve a very similar space in the electronic security industry in the Washington, D.C. area, where discriminating customers demanded superior services and in return would “guarantee” the company’s continued success through long-term patronage and consistent referrals.
"Vector Security and Cain Security never forgot that both companies originated as high-end residential security providers. As such, Vector and Cain became trusted 'custodians' of customer bases, where the long-term care of their customers is an overriding factor in every decision each company has made; including Cain’s decision to place its accounts with the right company when its owners decided it was time to move on."
Vector Security further reported that, "In Ron and Beth Cain’s case, this was one of their strongest motivations to select Vector Security over a number of suitors for the company’s attractive, high-quality, custom-design residential account base. According to Ron & Beth Cain, former owners of Cain Security, the decision to choose Vector involved 'retention' as a primary factor."
“For over 30 years, we have worked hard to establish and grow an alarm service that met the needs of a highly discreet customer base, with equivalently high expectations. When it came to transitioning those customers, we needed to take great care in choosing a successor provider that was uniquely prepared to maintain and preserve the high level of services we provide. With Vector Security’s similar origin and history, we were sure that we could accomplish that goal,” stated the Cains.
Vector Security’s president, John A Murphy, who has been impressed with Cain Security for a long time, echoed the Cains’ feelings by commenting that Cain Security invested themselves in each of their customers. “There has been so much said recently about the value of returning to a sense of genuine customer service. But while some companies need to find their way back to that quality of customer service, Cain Security and Vector never strayed from that shared core philosophy. It’s what propelled our parallel missions over the past few decades, and what brings us together today. Ron & Beth Cain want the integrity of their commitment to their customers to live on as they move on, and Vector is uniquely suited to keep their promises to their customers.”
As part of the acquisition arrangement, Vector Security said it will retain all of Cain Security’s employees and its office location in Alexandria, Va.
