SDM's Guide to Monitoring Services

A resource of central stations that offer monitoring services as a third party provider. Access this useful guide here and online at www.sdmmag.com to find services, listings and certifications offered by monitoring service firms across North America.

Acadian Monitoring Services LLC

Lafayette, La. • (888) 558-9911 • www.acadianmonitoringservices.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)

Listings/Certifications: UL 2050, CSAA Five Diamond

Also: Acadian Monitoring Services LLC provides monitoring of all types of alarms, including two-way medical, fire and burglar, video surveillance and access control, GPS tracking of vehicles and assets, and telehealth monitoring. Acadian also offers medical alert systems, Telehealth units and GPS tracking devices. Services include Internet/PDA dealer access, account activity alerts via e-mail/text messaging, AES radio leasing program, and more.

Ace Inc.

Louisville, Ky. • (800) 225-8786 • www.acemonitoring.us

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission)

Listings/Certifications: Factory Mutual, Better Business Bureau A+

Also: Our belief is that we give the best service to both start-ups and the security industry’s largest independent dealers with a single focus on monitoring. Ace does not install or service alarm systems, buy accounts or ask subscribers to sign a contract with us. We have been a privately held, independent central monitoring station since 1982. We are approved by Factory Mutual Research Corporation. Services: Standard notifications and reporting for intrusion, fire, access and medical emergencies.

Affiliated Central Inc.

Sheepshead Bay, N.Y. • (800) 296-9000 • www.affiliatedcentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL, IQ Certified, Five Diamond

Also: Affiliated offers wireless Web account management, secondary call verification for the reduction of false alarms, seven distinct Internet monitoring technologies, dealer sales and marketing literature and dedicated toll-free telephone lines for account programming.

Alarm Center Inc.

Lacey, Wash. • (800) 752-2490 • www.acimonitoring.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Protective signaling services UUFX 902799-002, Factory Mutual, CSAA Five Diamond

Also: Dealer services since 1972. Enhanced call verification/video verification. Receive all digital formats including DMP, AES radio, cellular (Uplink and AlarmNet), Internet monitoring (DMP iCom, Bosch NetCom, AlarmNet-I), derived channel, hearing impaired capabilities. ReachONE ISP-e-mail-Web hosting services and account access for dealers via secure, encrypted Web connection.

Alarm Central Station Inc.

Beaverton, Ore. • (800) 452-3555 • www.alceste.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX [Signal and Fire Alarm Equipment and Services], (Protective Signaling Services). Since 1984, licensed and certified by the Oregon Dept. of Public Safety Standards and Training

Also: Formed in 1981. Monitor all types of conditions and formats including sophisticated environmental controls. Most IP protocols â€” DMP, Bosch, DSC/Sur-Gard, NAPCO, AlarmNet, dealer and subscriber alerts through Web access and direct e-mail on selected conditions. Enhanced call verification (ECV) where desired. We provide excellent subscriber retention.

Alarm Monitoring Cooperative Inc.

Lilburn, Ga. • (770) 564-4800 • www.alarm-monitoring.org

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission)

Listings/Certifications: Burglary Central Station

Also: Free remote access to our non-public Web site allows for running activity and open/close reports, etc. Use MasWeb’s remote editing package, giving dealers complete access to edit accounts real-time. Dealer message taking and delivery. Dedicated phone lines for dealer call-answering available.

Alarm Monitoring Services

Monroe, La. • (877) 740-0283 • www.monitor1.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Central Station Protective Signaling Services, CSAA Five Diamond

Also: For 30 years, Alarm Monitoring Services has built a reputation for providing the highest quality dealer service. Our central station is UL listed and CSAA Five Diamond Certified. We receive all major digital formats via landline, cellular and IP. We monitor the IP devices of all the industry leaders. We provide video verification and remote video storage. We offer optional Internet access to account information. We offer office support services including phone answering, financing, billing, and collections.

Alarm Tech Central Service Inc.

Islandia, N.Y. • (800) 729-8324 • www.alarm.tc

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL

Also: Alarm Tech Central Service Inc. is a full-service UL-listed (fire/burglary) central station, providing state-of-the-art monitoring features. We enlist all types of monitoring services from DSC and Ademco GSM cellular, and accept all major alarm monitoring formats. We also offer dealer access, e-mail notification, and text message monitoring. We employ Sur-Gard System III receivers. Our operators are CSAA certified Five Diamond. We provide our dealers with point of contact assistance with your questions and central station technical matters.

AlarmWatch

Atwater, Calif. • (800) 927-6623 • www.alarmwatch.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: Fire and Mercantile certified

Also: Remote access including Internet, Web-enabled cell phones, and account activity alerts including fax, pager, e-mail. Customer assistance program helps dealers’ clients solve basic alarm system problems. State-of-the-art central station located in the former communications center at Castle Air Force Base. Dealer billing and answering service, including voice mail.

All American Monitoring

Sarasota, Fla. • (800) 318-9486 • www.allamericanmonitoring.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL Certified Central Station

Also: All American Monitoring is a wholesale UL certified central station serving almost 1,200 alarm dealers nationwide. Our goal is premium monitoring at an extremely competitive price; $2.50 per account nationwide. We’ve been in business since 1973. Some of the services we offer at no additional charge include a Dealer Access Module which allows complete control of your accounts via a secured Internet connection. Also, Virtual Operator allows you to put accounts on test at the job site, and dealer notification via e-mail every 24 hours of your alarm activity. Visit www.allamericanmonitoring.com to see a video of our operation and read our dealer testimonials.

AMCEST Corp.

Roselle, N.J. • (800) 631-7370 • www.amcest.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL S2299 Protective Signaling, UUX - 52299

Also: Amcest Corp., established 1975, creator of contract central station services nationwide. Persys Med. Div., established 1979, PERS programs including no-cost revenue-share option. Armor Div., established 2008, turnkey computer network security solutions. Amtraco Ltd. established 1997, due diligence, funding and acquisitions. New: low-cost video verification, off-site video storage, virtual central station at www.myamcest.com and, remote account management analytics for false alarm compliance, billing and client retention.

American Two-Way

North Hollywood, Calif. • (800) 821-8200 • www.americantwoway.com

Listings/Certifications: S6037-UUFX, BP6368-CVSU

Also: The inventor of two-way voice monitoring and largest patent holder in this field. As more and more cities require verification of an alarm before dispatching, our competitively priced audio verification monitoring addresses this issue. Also provide standard monitoring, billing, product discounts and financial services. In addition, with the medical alerts (PERS) market now exploding, our decades of experience in PERS ensure your success in this field.

Anchor Alarm Center Inc.

Suwanee, Ga. • (678) 482-7211 • www.anchoralarmcenter.com

Listings/Certifications: UUFX, ETL

Also: Dealer remote client, Internet, palm pilot, VRT, account notification, fax, e-mail, paging, text messaging, enhanced call verification, dealer subscriber billing, subscriber and zone forms provided for dealer.

API Alarm Monitoring

Denver, Colo. • (800) 897-1039 • www.apidealers.com

Listings/Certifications: Signal and fire alarm equipment and services (Protective Signaling Services) central station, member of SIA and CSAA

Also: Since 1983, A.P.I. has provided monitoring services to hundreds of independent dealers from coast to coast. Monitoring over 200,000 accounts. Receivers include Radionics and Sur-Gard III, as well as radio, cellular, DMP, Internet and video monitoring. All dealers receive automated reports and have remote access to account information 24/7.

Atlas Security Service Inc.

Springfield, Mo. • (866) 745-3137 • www.alarmcontrolcenter.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Listen-in/two-way voice

Listings/Certifications: UL

Also: We provide dealer access to accounts via Internet, as well as activity alerts and dealer reports. Enhanced Call Verification where required.

AvantGuard Monitoring Centers

Ogden, Utah • (801) 781-6100 • www.agmonitoring.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: UUFX and 2050, IQ Certified, CSAA Five Diamond Central Stations (both facilities)

Also: AvantGuard Monitoring Centers is an industry leader in providing third party alarm monitoring services for security, fire, and medical alarm (PERS) dealers nationwide. AvantGuard is among the few wholesale alarm monitoring companies that can offer two fully redundant, UL UUFX & 2050 listed central stations, located in Ogden, Utah and Tacoma, Wash.

Blue Ridge Security Systems Inc.

Anderson, S.C. • (877) 898-2000 • www.blueridgesecuritysystems.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: UUFX, CVDX, CVSG, Factory Mutual, IQ Certified

Also: Phone call verification to reduce false alarms (Enhanced Call Verification). All formats to include DMP and AES-Intellinet and Videofied monitoring.

CARE Monitoring Station

Louisville, Ky. • (502) 371-3333 • www.caremonitoringstation.com

Monitoring Services: Cellular, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: In process

Also: Account activity alerts via e-mail or fax, enhanced call verification, dealer call answering, e-mail of open/close reports, certified operators and licensed where required. In process of UL certification.

Cen-Signal

Columbus, Ga. • (800) 554-1101 • www.cen-signal.net

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission)

Listings/Certifications: Automated UL, IQ Certified

Also: Cen-Signal is a fully automated, wholesale monitoring facility. We offer online access through the award winning Manitou software, IP monitoring, e-mail report, dealer billing, exclusive answering service and live operators 100 percent of the time.

Central Alarm Control Inc.

Miami, Fla. • (305) 238-0800 • www.centralalarmcontrol.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Burglar Alarm Systems-CPVX (Central Station); CVSG (Mercantile) and UUFX (Signal & Fire Alarm Equipment and Services), Factory Mutual

Also: UL and FM listed; Enhanced Call Verification; access to account information via Internet, Palm Pilot, iPhone, BlackBerry, etc. AES-Intellinet network services, UHSUS, DSCIP, AlarmNet. Account activity alert via fax, e-mail, text messages, and video monitoring.

Central Dispatch Inc.

Rolla, Mo. • (800) 392-1310 • www.centraldispatchinc.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Off-site access control administration

Listings/Certifications: UUFX (signal and fire alarm equipment services), (protective signaling services) central station

CMS Monitoring

Medford, N.Y. • (888) 289-2800 • www.cmsmonitoring.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video

Listings/Certifications: UUFX

Also: CMS is a UL listed and family-owned central station which has been in operation for more than 15 years. We accept virtually all receiver formats and transmission types from 3+1 to IP. We specialize in commercial/residential fire, burglary, medical, hold-up, PERS, environmental and two-way voice alarms. Our answering service, remote dealer access and soon-to-be-announced dealer billing enable our dealers to focus on new installations and service calls without distractions and additional overhead.

The Command Center Inc.

Corona, Calif. • (800) 660-0273 • www.thecommandcenter.net

Also: We provide monitoring for the service-oriented dealer. We use GE/MAS MasterMind monitoring software with the full suite of Web and reporting systems.
We have enhanced call verification programs, answering service and much more.

Cooperative Response Center Inc. (CRC), Central Station

Austin, Minn. • (507) 437-2131 • www.crc.coop

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Listen-in/two-way voice

Listings/Certifications: UUFX, Signal and Fire Alarm - Central Station, IQ Certified

Also: Cooperative Response Center Inc (CRC) is a cooperatively owned organization operating a UL Listed central station specializing in security and two-way medical alarm monitoring. CRC offers alarm monitoring under the names FIRSTCALL Security Monitoring and FIRSTCALL Medical Monitoring. Since 1992, CRC’s FIRSTCALL Monitoring has upheld a reputation for delivering exceptional service. As a nationwide provider, CRC maintains a UL listing for central station services, a CSAA membership and SIA certified central station operators.

C.O.P.S. Monitoring

Williamstown, N.J. • (800) 367-2677 • www.copsmonitoring.com

Listings/Certifications: Burglary and Fire, Factory Mutual, IQ Certified, CSAA Five Diamond at Scottsdale central station

Also: UL, FM, CSAA Five Diamond (Ariz. site) wholesale central with three load-sharing/disaster recovery sites (N.J., Fla., Ariz.). Residential/commercial burglary, fire, PERS, two-way, hold-up, environmental, dial-up, IP, cell, radio. Dealer Internet access, smart phone Internet access, subscriber Internet access and more.

Counterforce Central Alarm Services

Forest Hills, N.Y. • (718) 575-3333 • www.counterforcecentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Listen-in/two-way voice

Listings/Certifications: CPVX, CVSG, UUFX, New York City Fire Approved

Also: Toll-free numbers, weekly e-mail, fax or mail reports; 24/7 new account activation; remote access for dealers and AlarmNet Internet.

Criticom Monitoring Services

Longwood, Fla. • (877) 705-7705 • www.cmsn.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice, Global positioning
system (GPS)

Listings/Certifications: UL, Factory Mutual, NFPA 72

Also: CMS (Criticom Monitoring Services) has three fully redundant monitoring stations across the country. Our operators are skilled and highly trained to provide the best security, medical, fire and environmental monitoring in the industry. Dealer services include Message Center, billing, financing and dealer support representatives to ensure quality service.

Design Communications Inc.

Little Rock, Ark. • (800) 223-7727 • www.designcommunications.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission)

Listings/Certifications: UUFX and CR2H, UL UUFX, UL 2050

Also: Remote access to accounts, answering service, elevator call answering,
ECV and Internet monitoring.

Devcon Security Services Corp.

Hollywood, Fla. • (954) 926-5200 • www.devcon-security.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: CPVX, UUFX, Factory Mutual, ETL, 5 Diamond; FDNY

Also: Offering Enhanced Call Verification (ECV) that reduces false alarms, MASLink for dealer and customizable dealer services, UL runner response (regionally), certification, fire system design services, fax and pager alerts, Oz Vision, remote video and remote access control via DSX.

Diebold Inc.

North Canton, Ohio • (800) 999-3600 • www.dieboldsecurity.com

Monitoring Services: Remote video, Off-site access control administration

Listings/Certifications: UL/ULC listed, Factory Mutual, IQ Certified, CSAA Five Diamond certified, ETL certified, UUFX

Also: Diebold Security is a leading security integrator with representation in every region of the world. Among Diebold’s expanded capabilities are managed services, IP video and energy management monitoring. The managed services delivered by the Diebold Monitoring Center, such as managed access control, enable end-users to minimize the burden of managing their security operations while achieving cost savings and increased efficiencies. Diebold has also introduced IP video capabilities, such as its Site Sentry Remote Video Storage, which offers safe, secure storage of surveillance video without the added infrastructure, management, systems analysis and staffing needs.

EMERgency24

Des Plaines, Ill. • (800) 800-3624 • www.emergency24.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL, IQ Certified

Also: EMERgency24’s superior technology and high-quality alarm monitoring helps keep dealers competitive in any type of market by offering them the widest variety of services available in the industry today. To see how you can boost your company’s service offerings, revenues and overall effectiveness, call our sales department at (800) 800-3624.

ESC Central Inc.

Birmingham, Ala. • (800) 268-3453 • www.esccentral.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX, ETL

Also: ESC Central was built to satisfy the individual needs of our dealers. Our focus is strictly on monitoring, which allows us to provide the best solutions available to our dealers and their customers. These solutions are remote dealer access, answering services, customer billing, activity notification via e-mail or texting, and other technology-based solutions. In utilizing our phone system, automation system and integrated video monitoring platform all incorporated together we can provide our dealers with a higher level of service.

General Monitoring Services Inc.

Huntington Beach, Calif. • (866) 451-5534 • www.gmscentral.com

Listings/Certifications: UL UUFX Protective Signaling Services, Central Station,
IQ Certified

Also: Remote access to accounts, Internet monitoring, IP address, Enhanced Call Verification and dealer support.

Gray Electronics

Kyle, Texas • (512) 268-2738 • www.grayelectronics.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Also: Gray sells its model IS-250, Internet monitoring communicator and monitoring services for this unit. The company provides remote Internet service to our UL-listed, high-grade encrypted system with e-mail response in 5 seconds to police. Gray now sells intelligent selection IP, color camera systems that allow connection over ICP networks or the Internet, with chips stored locally or monitored at central station using their patented technology.

Guardian Protection Services

Warrendale, Pa. • (800) 533-4827 • www.guardianprotection.com

Listings/Certifications: UL

Also: At Guardian, we take an integrated approach to both home security and business security, offering comprehensive solutions for burglary, fire and personal emergency protection.

Home Security & Management Co.

Stowe, Vt. • (800) 933-4762 • www.hsmc-ul.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UUFX (Fire Rate Central Station)

Also: Dealer access via Internet and PPA, e-mail/fax activity reports, ECV, dealer billing, upload/download, Internet monitoring (T-Link), cell backup services and UL Fire Rated central station. UL listed contract monitoring center for authorized alarm installers. Provide all major and obscure format monitoring. Upload/download services available. E-Link dealer access for real-time history and data updates. Free tailored AM dealer reports for all customer activity. Internet monitoring available. Dealer national toll-free line services.

Huronia Alarm & Fire Security Inc.

Midland, Ontario • (705) 527-9311 • www.huroniaalarms.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Burglary/fire monitoring

Also: Enhanced Call Verification, call answering, billing and remote video via Oz Vision.

Interface Security Systems LLC

Earth City, Mo. • (314) 595-0100 • www.interfacesys.com

Monitoring Services: Digital transmission, Internet (IP Transmission), Remote video, Off-site access control administration

Listings/Certifications: UL® listed Burglar & Fire Alarm monitoring, CSSA Five-Diamond, UUFX, CPVX, UUJS Earth City, Mo., central station

Also: Provides Public Broadband and privately managed wide area networks, digital voice and IVR applications, digital video surveillance systems: video verification, interactive video, remote managed video guard tours, intrusion alarm systems with voice-link two-way audio alarm verification. Physical and logical access control systems: hosted and locally managed applications, visitor control, smart cards, biometrics, asset tracking, loss prevention and shrinkage control, fire alarm and life safety, 24/7 U.S.-based customer service and secure operations center.

iWatch Communications Inc.

Beaverton, Ore. • (888) 646-0326 • www.iwatchcomm.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UUFX - Signal and Fire Alarm Equipment and Services,
Five Diamond Central Station

Also: Mastermind software with Web access to account information. Two-way interactive audio and video. Account activity alert-pager, cell phone and e-mail. Enhanced call verification is the default training, but dealer decides for their accounts. All calls answered in dealer name. After-hours answering service and dispatching provided for $49. AlarmNet receivers. Internet monitoring. AES radio receiver. Sur-Gard III receivers. Five Diamond Central Station.

Mace Central Station

Anaheim, Calif. • (800) 228-0580 • www.macecs.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Off-site access control administration

Listings/Certifications: IQ Certified, CSAA Five Diamond Certification

Also: Mace Central Station is the flagship operation of the Mace Security Int’l Inc.’s Security Services Div. Our UL-listed nationwide wholesale central station monitors subscribers on behalf of independent dealers. Our specialty service is our high-quality remote video monitoring services, including remote patrol, remote escort and video verification. The new Mace Central Station has upgraded all essential hardware and software components including: new stages, central station monitoring automation platform by Secure Global Solutions (SGS), new redundant Sur-Gard System III receivers, new DS3 for video, data and Internet connectivity, and more.

Marlin Central Monitoring

Kissimmee, Fla. • (866) 400-2130 • www.marlincentral.com

Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)

Listings/Certifications: Fire, Burglar, IQ Certified, CSAA Five Diamond Certified

Also: Marlin offers best-in-class services nationwide to independent alarm professionals, plus we will beat any competitive offer. Marlin offers real-time remote account access, two-way voice over cell, AES Intellinet, interactive services, funding options and more. We are UL listed, Five Diamond Certified and have an average response time of under 20 sec. Give us a call so we can put together a custom proposal that works for you.

Metrodial UL Central Station

Hicksville, N.Y. • (866) 900-METRO • www.metrodial.com

Listings/Certifications: UUFX, CPVX, CRZM, FDNY Approved, CSAA Five Diamond

Also: UL listed and UL2050 approved. Five Diamond CSAA approved. Internet access to subscriber accounts via secure Web site, Nextel and Touch Tone access for instant test results. E-mailed open/close reports. Advanced GPS monitoring. AlarmNet-A, C, M and AlarmNet-i. DSC and DMP Internet monitoring. Oz Vision and Open Eye remote video monitoring. FDNY approved New York City fire monitoring. Redundant backup site in Michigan. Member NFPA and ESA.

Michigan Monitoring

Lathrup Village, Mich. • (800) 876-5636 • www.michmon.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission)

Listings/Certifications: UUFX, Factory Mutual

Also: Remote account access, fax/e-mail account activity, voice testing system. Michigan Monitoring has been in the forefront of IP-based monitoring for many years utilizing many IP technologies including Honeywell AlarmNet I, Bosch’s Netcom, DSC/Sur-Gard, and DMP network/cellular monitoring. We also support Total Connect Remote Services.

Midstate Security Co. LLC

Grandville, Mich. • (800) 342-6485 • www.midstatesecurity.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Off-site access control administration, Global positioning system (GPS)

Also: Professional and personal alarm monitoring 24/7. Dealer loyalty program offers incentives for all new and transferred accounts. Web-based dealer access provides operational data needed to increase your recurring monthly revenue. Technical support is included. There are no hidden costs.

Monitoring America Alarm Co-Op

Tulsa, Okla. • (800) 879-1438 • www.monitoringamerica.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX, IQ Certified, Five Diamond Certified

Also: Customized services including answering incoming calls in your company name. Full redundancy with automatic failover to redundant system, and Internet access to account information with a Web browser. Automatic fax or e-mail of alarm activity daily, weekly or monthly. We are a stable business organization. We will never be sold. Our clients are our owners. Dividends for three consecutive years exceeded $100,000. Newly completed remodel.

Monitoring Partners

Delray Beach, Fla. • (877) 929-2200 • www.monitoringpartners.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: CVSG Burglar Alarm Systems, UUFX Signal and Fire Alarm Equipment and Services, ETL

Also: Redundant receivers, redundant self-checking T1 service, ANI and DNS verification on all alarm signals, Weblink PC secure dealer access from PC and Web-enabled devices, remote access for service technicians for account activity and status, dealer reports and alerts via e-mail and/or fax and account activity maintained indefinitely. Dealer services include answering services, billing and collection. Dealer Web-link includes audio/video and alarm events.

Monitronics

Dallas, Texas • (800) 235-9918 • www.monitronics.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: UL Certified, Five Diamond, Alarm Service Provider of the Year, 2008, Frost and Sullivan

Also: Founded in 1994, Monitronics International is one of the nation’s largest, fastest-growing alarm monitoring companies. Monitronics provides monitored security system services to more than 800,000 residential and commercial customers through its network of nationwide, independent authorized dealers. At the heart of the company’s operations is the Monitronics central station, which has consistently met or exceeded all UL, National Fire Protection Association, and Central Station Alarm Association standards.

National Monitoring Center

Aliso Viejo, Calif. & Irving, Texas • (877) 353-3031 • www.nmccentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: 2050 and UUFX, Factory Mutual

Also: Remote access to accounts, Enhanced Call Verification, account activity alerts, specialized medical monitoring, customized reporting. Two redundant monitoring centers provide immediate disaster recovery, emergency staffing and duplicate receiving equipment, for an unmatched competitive edge. Innovative dealer support features include Alarmaccount.com, MASconnect API and much more.

NEXgeneration Central

Providence, R.I. • (800) 765-7403 • www.nexgenerationcentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL, Factory Mutual

Also: Reliable 24x7 monitoring is the backbone of our central station. We utilize the most advanced technologies. Our systems and capabilities enable us to receive and process all alarm communications including digital, advanced radio, video, two-way voice and IP. We provide answering services, secure online dealer access, supervision monitoring, help desk and standard and custom reporting. NEXgeneration Central is both UL and FM listed.

Paragon Monitoring Center

Albany, Ore. • (866) 936-6648 • www.wemonitor.org

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)

Listings/Certifications: UUFX, UL, UUFX Protective Signaling Services Central Station

Also: A leader in video verification and medical two-way voice services. Catering to the small to mid-size dealers and all major formats since 1984. Free dealer access to accounts with daily activity reports and customizable reports auto e-mailed or faxed. Enhanced Call Verification and premises verification, standard. Auto-alerts for zone trips and specialized instructions handled automatically. Private telephone answering services available. Personal, hands-on dealer support our specialty.

Quick Response

Cleveland, Ohio • (800) 462-5353 • www.quickresponse.net

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration,
Global positioning system (GPS)

Listings/Certifications: Burglary Central Station Monitoring - CVSU; as well as Signal and Fire Alarm Equipment and Services (Protective Signaling Services) - UUFX, CSAA Five Diamond Central Station Certified

Also: Some of the additional services provided by Quick Response include secure Internet dealer access, custom billing services, dealer business consulting, dealer training and meetings, flexi-funding dealer financing program, end user literature, video verification and virtual guard tours, and Enhanced Call Verification.

Rapid Response Monitoring Services

Syracuse, N.Y. • (800) 558-7767 • www.rrms.com

Listings/Certifications: Factory Mutual, IQ Certified

Also: Rapid Response Monitoring is a national leader in wholesale electronic security monitoring services, setting the bar for more than 17 years with unsurpassed audio, video, GPS, life safety, IP and automated residential and business protection. We offer business development and referral services. Rapid Response’s UL, FM and NYFD-certified, 40,000 sq.-ft. Control Center houses the staff and technology that can provide dealers with incomparable, real-time access to account data, support and alarm handling.

Scarsdale Security Systems Inc.

Scarsdale, N.Y. • (914) 722-2200 • www.scarsdalesecurity.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Off-site access control administration

Listings/Certifications: UL Fire, Factory Mutual, New York City Fire Approved

Also: WebAccess (SM) allows dealers to monitor all account activity online via Internet. PageWatch alerts users and dealers of system events automatically. E-mail reports, call answering and billing are available services.

SecureNet Alarm Systems Inc.

Maize, Kansas • (800) 561-0067 • www.securenetalarms.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission)

Also: Full service monitoring center. Account activity via e-mail, text to cell phones, fax and paper. Wholesale monitoring services and billing. Online automated secure computer backup services.

Security 24 Monitoring Network Ltd.

Ottawa, Ontario • www.security24.ca

Monitoring Services: Remote video, Off-site access control administration, Global positioning system (GPS)

Listings/Certifications: ULC, CANASA, BBB, CSAA Five Diamond

Also: Access to view accounts and activity, Enhanced Call Verification, PAP available, four ULC-listed, Five Diamond certified monitoring stations nationally: Quebec City, Montreal, Vancouver and Ottawa.

Security Central

Statesville, N.C. • (800) 438-4171 • www.security-central.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: Burglary, Central Station 827 and 1981, Factory Mutual

Also: UL listed and FM approved. Nationwide third-party monitoring. All formats, Internet, IP, Web access, PDA/smart phone, two-way voice, PERS, dual path, cellular, long range, video, Enhanced Call Verification, dealer services, answering service, billing and collections.

Security Central, Central Communications Inc.

Norwalk, Conn. • (800) 228-2974 • www.ccianswers.com

Monitoring Services: Digital transmission, Long-range radio, Cellular

Listings/Certifications: UL Central Station for Burglary and Fire

Also: Dealer services. Alarm monitoring central station fully automated. E-mail reports to dealers, Enhanced Call Verification, call center services for all dealers, billing available for all dealers, remote receptionist, radio monitoring, digital monitoring, customized account setup, and video monitoring.

Security Response Center

Sarnia, Ontario • (800) 333-7721 • www.src.net

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: ULC, Factory Mutual, IQ Certified

Also: Account activity alerts (e-mail, text), information methods (Internet, personal devices), Enhanced Call Verification, dealer devices (call answering, billing, programming) and technical support.

SentryNet

Pensacola, Fla. • (800) 932-3304 • www.sentrynet.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: Burglary central station, Factory Mutual, NISPOM Compliant

Also: SentryNet has two of the finest UL monitoring facilities, with only the latest in automation. Our operators are fully trained and SIA certified. Our promise to you is to provide the service you deserve at the best price in the industry. We offer digital monitoring, VR1-two-way voice; NetConnect-Internet dealer access; video monitoring; answering service; cellular and radio backup; IP monitoring; subscriber billing; and subscriber publications.

Southwest Dispatch Center

Richardson, Texas • (877) 888-7116 • www.southwestdispatch.com

Listings/Certifications: CVSU, UUFX

Also: Southwest Dispatch Center provides its dealers with Internet and Remote Desktop account access via computers and smart phones. Advanced monitoring services include 12 brands of IP monitoring, 10 brands of GSM/GPRS wireless monitoring, and virtually every brand of digital alarm panel. Enhanced services include video monitoring, two-way voice, elevator and emergency phone monitoring, PERS monitoring, managed access control, and GPS monitoring.

Statewide Central Station

Staten Island, N.Y. • (718) 494-6414

Listings/Certifications: UL listed/CPVX, FDNY approved

Also: Remote dealer access, remote video verification, customized, high-end monitoring services, installation/service technician talent pool available for our dealers and customized marketing assistance and support.

Statewide Fire Corp.

Staten Island, N.Y. • (718) 494-6798

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: FDNY approved, WBE certified, NICET IV to benefit dealers

Also: Statewide Fire Corp. offers remote access to account information, account activity alerts, live operators 24/7, all of whom are SIA trained and FDNY certified, trained fire alarm technicians (including NICET IV certified) in-house daily to offer dealer support and to assist alarm dealers with programming and troubleshooting.

Unicom Protection

Rochester, N.Y. • (585) 461-6565 • www.unicomprotection.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Off-site access control administration, Global positioning system (GPS)

Also: ECV, remote access, e-mail activity alerts, dealer devices, Web access, call answering.

United Central Control Inc.

San Antonio, Texas • (888) 832-6822 • www.teamucc.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice. Primary business is wholesale alarm monitoring for dealers.

Listings/Certifications: Monitoring central station CVSU and central station UUFX, UL, CSAA Five Diamond Certified

Also: Remote access to account information via Internet and palm pilot. Account activity alerts via fax, e-mail and pager, dealer services (i.e. call answering), remote video monitoring access control monitoring, video monitoring and dealer forms.

United Central Station

Oyster Bay, N.Y. • (800) 645-6520 • www.unitedcs.org

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Listen-in/two-way voice

Listings/Certifications: UUFX, CVSG, Factory Mutual

Also: Full-service UL-listed central station. All formats, dealer access, and auto test. Will also provide dealer billing and collection services.

U.S. Monitoring Inc.

Oklahoma City, Okla. • (800) 358-2669 • www.usmonitoring.us

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UL

Also: Dealer program, loan program, billing services, upload/download services, online access, free technical assistance, e-mailing and faxing of reports, toll free number supplied, and Internet monitoring.

USA Central Station

Milford, Conn. • (877) 222-8118 • www.usacentralstation.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX, IQ Certified

Also: Enhanced Call Verification, answering service, billing, Internet access to accounts, iPhone, BlackBerry, interactive voice terminals, e-mail, fax, text, and live operator notifications.

USA Central Station Alarm Corp.

Port Chester, N.Y. • (800) 422-2300 • www.usacentralstation.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Listings/Certifications: BP 6262-1, UUFX, CVSU, IQ Certified

Also: ECV, answering service, dealer billing, Internet access, iPhone access, BlackBerry access, interactive voice terminals, text notifications, e-mail notifications, fax, pager, false alarm management and remote video monitor. Internet access for dealers and end-users.

VRI - The Care Center

West Carrollton, Ohio • (800) 860-4230 • www.monitoringcare.com

Also: Care calls, close loop, incident reports, activity fax, e-mail, billing Internet, electronic monitoring care, personal emergency response, medication compliance monitoring, vital signs data gathering and storage. Use VRI services to increase retention, quality and revenue.

Westec Intelligent Surevillance

Copell, Texas • (469) 549-8600 • www.westec.net

Monitoring Services: Digital transmission, Internet (IP Transmission), Remote video, Listen-in/two-way voice, Off-site access control administration

Also: Westec Intelligent Surveillance is the leader of intelligent business monitoring technologies and has provided video/audio surveillance services for more than a decade to Fortune 500 companies, as well as smaller owner/operated retail businesses. Through our dynamic video surveillance technology and advanced central command center functionality, Westec provides solutions such as theft prevention, remote guard tours, alarm response, video verification, perimeter monitoring and more.

WH International Response Center

Rockford, Minn. • (800) 858-7811 • www.whirc.com

Monitoring Services: Digital transmission, Cellular, Internet (IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX Signal and Fire Alarm Equipment and Services, Protective Signaling Services, Central Station

Also: Additional services include: IP Monitoring, real-time access to your accounts, discounted products from distributors, video monitoring, 24/7 account activation, turnkey PERS program with two-way voice, automated e-mail and text alerts for account activity, full reporting and custom reporting capability, and redundant facility location.

Your Monitoring Center/A Crime Alert Co.

San Jose, Calif. • (800) 829-8877 x1704 • www.crimealert.com

Monitoring Services: Digital transmission, Long-range radio, Internet
(IP Transmission), Remote video, Listen-in/two-way voice

Listings/Certifications: UUFX (Fire)

Also: Your Monitoring Center supports an alliance that allows our dealers to focus on producing revenue in the field while we deliver uncompromising 24-hour customer care and critical attention to detail. We have forged a successful synergy between leading-edge technology and personalized, customer-oriented service, from management and operations to expert support technicians and experienced, highly trained operators, many of whom have 15+ years experience with our company.

Z-Tech Central

Memphis, Tenn. • (901) 377-1765 • www.ztechcentral.com

Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP Transmission), Listen-in/two-way voice

Listings/Certifications: UL, [Signal & Fire Alarm Equipment & Services](Protective Signaling Services) Central Station, Factory Mutual

Also: All major formats, ADEMCO AlarmNet, CRN, Uplink cellular backup, two-way voice, Internet monitoring, DMP receivers, answering service for alarm dealers, caller ID on all receiver lines, Enhanced Call Verification available, toll-free lines and data, dealer access control, virtual operator and daily activity via fax or e-mail.