Honeywell announced AlarmNet 360, a new cloud-based management platform designed to help security dealers and central stations drive business growth, simplify account management and streamline installations.
The AlarmNet 360 platform lets dealers and central stations quickly set up customer profiles, register communicators, program LYNX Touch 5200 and 7000 series home and business control systems, and set up Honeywell Total Connect Remote Services on any computer or mobile device. Systems can be configured remotely, on-site or a combination of both ― helping to reduce unplanned truck rolls.
“AlarmNet 360 is Honeywell’s new cloud-based business management platform,”said Alice DeBiasio, general manager, Cloud Services, Honeywell Security and Fire. “What that means for our dealers is they now have a tool designed to simplify and transform their business operations. In addition, AlarmNet 360 provides valuable insights for our customers to aid in identifying growth opportunities and overall reducing creation and operational costs to serve their customers. And best of all, it is simple to access anywhere, anytime, from any computer or smart device.”
AlarmNet 360 gives dealers and integrators the ability to program and access their end user accounts from anywhere, DeBiasio explained. “AlarmNet 360 is a single platform for provisioning, programming and enabling services, saving time and money on installations and monthly operating costs. From a customer service perspective, dealers can now remotely check control panel and system status reducing service calls and their associated costs. Our Rapid Recover feature makes panel replacement simple and easy.”
With a user-friendly design, intuitive navigation, pre-programmed templates that make programming easy and error free, rapid panel replacement preserving system configuration settings and anywhere, anytime access gives dealers leverage that meet their busy schedules, she said.
In addition a new interactive dashboard provides customer information that can be used to develop targeted product and service offers for new customers and upsell offers for their existing customers.
“This valuable and useful tool lets our dealers easily view and mine customer data to enable insights that can drive new opportunities for business growth,” DeBiasio said. “The interactive nature of the dashboard is such that through a single click, our customers can download custom reports on their accounts including active service subscriptions.”
Visit www.alarmnet360.comfor more information.
