EDITOR’S NOTE: The information contained in SDM’s 2017 Guide to Monitoring Services was collected by BNP Media through a survey process. Descriptions are provided by the listed monitoring company and in some cases have been edited for length. If readers are aware of other monitoring companies that should be listed here, please contact the Editor at (847) 405-4027 or by email to stepanekl@bnpmedia.com.
Acadian Monitoring Services LLC
Lafayette, LA • (888) 558-9911 • www.acadianmonitoringservices.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UL Monitoring Stations, National Industrial Security - CRZM; (signal and fire alarm equipment and services) (protective signaling services) Central Station - UUFX; UL 2050 National Industrial Security, TMA Five Diamond, EMD Certified
Also: Acadian partners with leading security dealers to afford the highest level of protection through alarm monitoring and virtual security management using innovative video technology and advanced alarm automation software to deliver quick response to alarm signals. Acadian has three bi-directionally redundant monitoring centers and provides a full portfolio of monitoring solutions for security, medical, video, access control and GPS fleet tracking.
Ace Inc.
Louisville, KY • (800) 225-8786 • www.acemonitoring.us
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Factory Mutual, Better Business Bureau A+
Also: You always speak to a live operator and live support staff at ACE. Your company name is always used in calls to your customers and the authorities. There are no set-up fees; no surprises. ACE does not buy accounts, install, lease equipment, or ask dealers’ customers to sign its contract (some fire systems may require subscriber signature). Dealer remote access to your subscriber information is provided free of charge. ACE has the capability to send notifications by text or e-mail directly to your technicians, at no charge to you. Services available to increase your RMR include burglary, commercial fire, subscriber remote access, text and e-mail notifications, interactive services, etc.
Affiliated Monitoring
Union, NJ • (800) 296-9000 • www.affiliated.com
Monitoring Services: Digital transmission, Long-range radio, Cellular,
Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL, IQ Certified, TMA Five Diamond Certified
Also: Affiliated Monitoring is trusted by thousands of security, fire and PERS dealers across the U.S. Since its founding in 1977, the company has worked with its partners to create custom alarm monitoring solutions that meet the specific needs of subscribers. Currently, Affiliated helps secure hundreds of thousands of businesses and homes. Affiliated’s TMA Five Diamond Certified security personnel monitor systems from the company’s UL-listed monitoring center. Affiliated uses the most up-to-date technologies including live digital video and cellular communications.
Alarm Center Inc.
Lacey, WA • (800) 752-2490 • www.acimonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Protective Signaling Services UUFX 902799-002, TMA Five Diamond certified
Also: Dealer services since 1972. Receive all digital formats including DMP; AES radio; cellular, (Telular, DMP SecureCom, Napco StarLink, AlarmNet, Alarm.Com, UpLink) support interactive services, Internet monitoring (GE/Inerlogix Sonic Wall/UTC UltraConnect, Honeywell VisorAlarm Plus, DMP iCom, Bosch NetCom, AlarmNet-I). Dealer secure online access to accounts. Daily, weekly, monthly dealer reports via email. Enhanced Call Verification. Video verification.
Alarm Central LLC
Kansas City, MO • (877) 532-1500 • www.alarmcentral.net
Monitoring Services: Digital transmission, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL CVSU, UL UUFX, TMA Five Diamond Certified
Also: Alarm Central offers the latest in central station technology including mobile apps, video monitoring, PERS monitoring, IP monitoring, cellular monitoring for all brands, dealer and customer Web access, private label Web access, AES Intellinet. In addition to offering state of the art services Alarm Central LLC prides itself on the outstanding customer service provided to dealers and their customers.
Alarm Monitoring Cooperative Inc.
Lilburn, GA • (770) 564-4800 • www.alarm-monitoring.org
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission)
Listings/Certifications: Burglary Central Station
Also: Free remote access to the company’s non-public website allows for running activity and open/close reports, etc. Alarm Monitoring Cooperative uses MASweb’s remote editing package, giving dealers complete access to edit accounts in real-time. The company offers dealer message taking and delivery. Dedicated phone lines for dealer call answering are available.
Alarm Monitoring Services
Monroe, LA • (877) 740-0283 • www.monitor1.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Central Station Protective Signaling Services
Also: We offer dealer financing, Internet account access, and a full range of dealer support services include professional phone answering and subscriber billing. We can provide the exact set of monitoring and support services you need whether you are a one-man operation or you have a fleet of service trucks rolling. Our UL-listed central station is staffed with SIA-certified operators. We monitor the cellular, IP, and phone-line communicators of all the major manufacturers. We also give you additional opportunities for recurring revenue by monitoring video and stand-alone medical PERS devices.
Alarm Tech Central Service Inc.
Ronkonkoma, NY • (800) 729-8324 • www.alarmtechcentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL Central Station burglary and fire, IQ Certified, New York City Fire Certified, Five Diamond Certified
Also: We enlist all types of monitoring services from DSC and Honeywell GSM cellular as well as others, Internet monitoring, emergency cell phone location services, PERS, two-way voice, and video verification. Alarm Tech Central Service Inc. has dealer access, e-mail notification, text message monitoring, and phone app access. With more than 25 years of alarm monitoring experience, Alarm Tech Central’s operators are TMA Five Diamond Certified to provide your company with a knowledgeable and professional staff.
Alarmco Inc.
Las Vegas, NV • (702) 382-5000 • www.alarmco.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Off-site access control administration
Listings/Certifications: UL-listed central station CPVX, UUFX, Factory Mutual, TMA Five Diamond Certified
Also: Alarmco Inc. installs, monitors and services burglar alarms, fire alarms, access control, camera systems, locksmith services and guard services. All operators are TMA Five Diamond Certified. Serving southern Nevada since 1950.
All American Monitoring
Sarasota, FL • (800) 318-9486 • www.allamericanmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL/Burglary Central Station, AAF, Factory Mutual - FM, NFPA, TMA Five Diamond Central Station, Intertek - ETL
Also: All American Monitoring’s goal is premium monitoring at an extremely competitive price: $2.50 per account nationwide. Some of the free services offered include a Dealer Access Module which allows you complete control of your accounts via a secured Internet connection, supervised openings and closings, text/e-mail of all signals, virtual operator, emergency reports every 24 hours and no set-up fees or hidden charges. Video verification via our below-cost cameras, NVR, and MeyeView I/MeyeView II apps. AAM makes available to their dealer network a GSM unit; provided at an additional $2.50 per month fee that includes interactive and free text messages.
AMCEST Corp.
Roselle, NJ • (800) 631-7370 • www.amcest.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL S2299 Protective Signaling, UUX - 52299
Also: Amcest Corp. established 1975, creator of contract central station services nationwide. Persys Med. Div., established 1979, PERS programs including no cost revenue share option. Armor Div., established 2008, turnkey computer network security solutions. Amtraco Ltd. established 1997, due diligence, funding and acquisitions. New: low cost video verification, off-site video storage, virtual central station at www.myamcest.com and, remote account management analytics for false alarm compliance, billing and client retention.
American Digital Monitoring
Kirkland, WA • (800) 825-5911 • www.americandigitalmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)
Listings/Certifications: UL 827 Certified by Intertek and Factory Mutual (FM), Factory Mutual, IQ Certified
Also: $2 per account for monitoring including toll free line. $2 add-on for Cellular or IP. One year free or we guarantee to be 50 percent less than your existing station; just show us your latest invoices. Call for details and our latest new products and promotions.
American Two-Way
North Hollywood, CA • (800) 821-8200 • www.atwcentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: S6037-UUFX, BP6368-CVSU
Also: American Two-Way has been providing dealers with quality products and monitoring of PERS, mPERS, telehealth, security, fire, and GPS solutions for more than 40 years. The company also has enhanced capabilities to monitor non-traditional devices and services through its 24/7 UL monitoring center.
Anchor Alarm Center Inc.
Suwanee, GA • (678) 482-7211 • www.anchoralarmcenter.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UUFX
Also: Dealer remote client, Internet, Palm Pilot, VRT, account notification, fax, e-mail, paging, text messaging, enhanced call verification, dealer subscriber billing, subscriber and zone forms provided for dealer. Video monitoring, two-way voice, open voice, Web gateway dealer and subscriber access. Contact alert for the elderly and children. DMP IP receivers, IMOK personal security applications with global monitoring. IMOK - Personal Global Security. BOLD Net.
API Alarm Monitoring
Denver, CO • (800) 897-1039 • www.apidealers.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: Signal and fire alarm equipment and services (Protective Signaling Services) central station, Factory Mutual, Member of SIA and TMA, TMA Five Diamond Certified
Also: a.p.i. is a TMA Five Diamond Certified Central Station. Since 1983, a.p.i. has provided monitoring services to hundreds of independent dealers from coast to coast, monitoring more than 400,000 accounts. Receivers include Radionics, DMP, SurGard III, SurGard System 5, as well as various radio, cellular and IP receivers. PERS, video, GPS monitoring and hosted and managed access service also available.
Atlas Security Service
Springfield, MO • (866) 745-3137 • www.alarmcontrolcenter.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission)
Listings/Certifications: UL CPVX, UL UUFX, ETL Certified
Also: Atlas Security Service provides dealer access to accounts via Internet, as well as activity alerts and dealer reports. ECV where required. Check account activity through an iOS app. Place accounts on and off test using the app.
AvantGuard Monitoring Centers
Ogden, UT • (801) 781-6101 • www.agmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)
Listings/Certifications: UUFX and 2050, IQ Certified, TMA Five Diamond Central Station
Also: Provides wholesale third-party alarm monitoring services for security, fire, and medical alarm (PERS) dealers nationwide with two fully redundant central stations located in Utah and Idaho. AvantGuard customizes and brands its Web access for each individual dealer. Our newest feature, AG Chat, allows listed contacts to be notified simultaneously after an alarm is activated. Other services include: automatic reporting via e-mail or text messaging, AES, Internet, GPS monitoring, cellular (GSM), and answering services. With our smartphone app, technicians can place accounts on/off test.
Cen-Signal
Columbus, GA • (800) 554-1101 • www.cen-signal.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Automated, IQ Certified, ESA Member, SIA, state alarm associations
Also: Cen-Signal is a fully automated wholesale facility that offers nationwide monitoring. The company strives to maintain the highest level of technology while staying true to the customer service that built the company more than 50 years ago. Cen-Signal offers the very best in dealer and subscriber connectivity through the use of PC, MAC and apps. The line-up of IP monitoring, two-way voice, e-mail/text notifications, answering service and 100 percent live operators will make sure that you stay competitive and professional.
Central Dispatch Inc.
Rolla, MO • (800) 392-1310 • www.centraldispatchinc.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Off-site access control administration
Listings/Certifications: UUFX [Signal and fire alarm equipment services] Protective Signaling Services) central station
Also: As well as traditional POTS line alarm monitoring, we offer a variety of monitoring options including cellular service, smartphone applications and monitoring over IP. We also offer video “guard tours,” subscriber billing service, enhanced call verification, elevator emergency calls and medical alert.
Central Security Group Inc.
Tulsa, OK • (888) 848-8851 • www.csgdealer.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice
Also: CSG has more than 40 years of service and high account retention. We offer two-way, cellular, Internet, interactive service, and more. We have high dealer satisfaction.
CentraLarm Monitoring
Manchester, NH • (800) 639-4068 • www.centra-larm.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)
Listings/Certifications: UL2050, UL, TMA Five Diamond Certified, MAMA
Also: We are proud of our Infinus network, which guarantees our customers will always stay protected. No downtime or rerouting happens with our network. If one of our three national sites goes down, the other two automatically share the traffic. It all happens in real time so there is no need to restore a backup which takes systems down for minutes or hours. It is our mission to bring reliability back to the word “redundancy”. We also offer our dealers access to a first-class call center that can perform duties from simple answering service to complex services to help them grow their company. We offer remote access to account information with account activity alerts via text and e-mail.
CMS Criticom Monitoring Services
Longwood, FL • (888) 239-1003 • www.cmsn.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: Burglary, Fire, Factory Mutual, NFPA 72, FM approved
Also: CMS is a Honeywell Authorized partner for DragonFly DIY systems. Its broad range of monitoring services includes response to security, fire, personal emergency response systems (PERS), environmental, interactive services, two-way voice, mPERS and video. Its three UL-listed, FM-approved monitoring centers, located in California, Florida and New Jersey, are networked together to provide true national redundancy and best-in-class disaster recovery.
CMS Monitoring
Medford, NY • (888) 289-2800 • www.cmsmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video
Listings/Certifications: UUFX
Also: CMS is a UL listed and family-owned central station which has been in operation for more than 15 years. The company accepts virtually all receiver formats and transmission types from 3+1 to IP and almost everything in between. CMS Monitoring specializes in commercial/residential fire, burglary, medical, hold-up, PERS, environmental and two-way voice alarms. It believes in good service at a fair price and offers a multitude of services so its dealers and their accounts get the level of service they deserve. CMS Monitoring’s answering service, remote dealer access and soon-to-be announced dealer billing enable its dealers to focus on new installations and service calls without distractions and additional overhead.
CODE-3 Alarm Monitoring
Berkeley, CA • (510) 548-8400 • www.code3alarm.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UUFX
Also: Since 1979, “Helping Grow Your RMR.” Nationwide wholesale alarm monitoring from $2.50 per account. Startup and/or small alarm companies are welcome.
Command Alarm Monitoring
Troy, MI • (855) 226-7233 • www.command-alarm-monitoring.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL-UUFX, TMA Five Diamond Central Station
Also: Professional, efficient, courteous and highly trained operators. Monitoring formats include ITI, SIA, Modem II, Modem IIE, Modem 3A, Modem 4, Contact ID, BFS, Ademco; whatever alarm panel you have installed, Command Alarm Monitoring can monitor it. Cutting-edge technologies such as AlarmNet and AES-Intellinet, Internetbased monitoring including Honeywell, Napco Net.Link, VisorAlarm IPDacts, and Bosch Netcom, revolutionary technology that provides sophisticated data security and secure, affordable monitoring, sophisticated data security and a secure, affordable Internet monitoring solution. Dealer Web allows you to view and print your account information 24/7.
Cooperative Response Center Inc. (CRC)
Austin, MN • (507) 437-2131 • www.crc.coop
Monitoring Services: Digital transmission, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UUFX, Signal and fire alarm - Central Station, GPS
Also: (CRC) is a cooperatively owned organization specializing in security, environmental and twoway medical alarm monitoring. Since 1992, CRC’s FIRSTCALL Monitoring has upheld a reputation for delivering exceptional service to both alarm professionals and to alarm subscribers. As a nationwide provider, CRC maintains a UL listing for central station services, holds a membership in the TMA, and employs TMA Five Diamond Certified central station operators. CRC has earned TMA Five Diamond Level II Certification. Inquire to learn more about CRC’s competitive pricing and monitoring, including remote access to view account activity, instant reporting, and electronic/mobile notification.
COPS Monitoring
Williamstown, NJ • (800) 367-2677 • www.copsmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet,
Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site
access control administration, Global positioning system (GPS)
Listings/Certifications: UL Burglar and Fire, TMA Five Diamond, Factory Mutual, IQ Certified, Previous TMA Central Station of the Year
Also: COPS Monitoring’s network of six actively redundant load-sharing central stations is the largest in the industry. It is trusted by more than 3,500 independent alarm dealers to safeguard more than 2.2 million homes and businesses. COPS has locations in N.J., Fla., Ariz., Tenn., Texas and Md. Value added services include MPower dealer and customer smartphone, tablet, and computer accessed account management software, API integration, additional services and support such as TeleMax dealer answering and direct billing.
Counterforce Central Alarm Services
Forest Hills, NY • (718) 575-3333 • www.counterforcecentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission)
Listings/Certifications: CPVX, CVSG, UUFX, New York City Fire Department Approved
Also: Toll-free numbers, daily, weekly, monthly e-mail, fax or mail reports; 24/7 new account activation; remote access for dealers and all AlarmNet products. All major formats accepted. DSC Internet+CONNECT 24, Nearnet Radio monitoring+Alarmpath Radios; DMP also available. UL-listed central station for burglary and fire. Member of NYFAA, MBFAA and NFPA.
Dynamark Monitoring
Hagerstown, MD • (855) 875-7233 • www.dynamarkmonitoring.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UL Central Station, IQ Certified, TMA Five Diamond Certified, FM Approved
Also: Dynamark Monitoring offers third-party monitoring services for basic digital, commercial fire, open/close reporting, GSM monitoring, IP monitoring, elevator monitoring and more. When your customers call the central station, we answer using your company name. Dynamark also offers: bulk acquisition, funding programs, M2M communicators, mPERS program and loan programs.
EMERgency 24
Des Plaines, IL • (800) 800-3624 • www.emergency24.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL, Factory Mutual, IQ Certified
Also: EMERgency24’s superior technology and high-quality alarm monitoring helps keep dealers competitive in any type of market by offering them the widest variety of services available in the industry today. Call our sales department to see how you can boost your company’s service offerings, revenues and overall effectiveness.
Fire Monitoring of Canada Inc.
St. Catharines, ON • (888) 789-3473 • www.fire-monitoring.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Off-site access control administration
Listings/Certifications: ULC, TMA Five Diamond Certified
Also: With more than 25 years of experience, Fire Monitoring of Canada Inc. (FMC) has established itself as a leader in the fire alarm monitoring industry. Specializing in the early notification of fire alarm signals to the fire department, FMC can provide the added benefit of electronically transmitting your fire alarm signal directly to your local fire department using OPEN ACCESS. FMC is an industry leader in the security sector, providing full-service solutions for commercial security alarm systems, card access entry systems, CCTV video systems, intercom systems, nurse call systems and more.
Home Security & Management Co.
Stowe, VT • (800) 933-4762 • www.hsmc-ul.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL (UUFX fire-rated central station)
Also: Dealer access via Internet and PPA; texting alarm activity; e-mail/fax activity reports; Enhanced Call Verification; dealer billing. Remote upload/download programming; Internet monitoring; cell services. UL fire-rated central station. UL-approved contract monitoring center for authorized alarm installers. Provide all major and obscure format monitoring. Matrix dealer access for real-time history and data updates; free tailored AM service reports for all customer activity; dealer national toll-free line services.
I-View Now
Henderson, NV • (888) 252-1644 • www.i-viewnow.com
Monitoring Services: Remote video
Also: I-View Now integrates security system signals, video sources, cloud applications, and Internet connected devices (IOT) into our cloud platform with objective of giving end users, operators, authorized emergency responders better information to prioritize resources.
iWatch Communications Inc.
Beaverton, OR • (888) 646-0326 • www.iwatchcomm.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration.
LivSecure
Newtown Square, PA • (844) 349-7233 • www.livsecure.com
Monitoring Services: Remote video
Also: LivSecure keeps customers safe with 24/7 professional alarm system monitoring to protect their homes against intrusion, fire, carbon monoxide, and more. We’ve made it our mission to protect homes and families in Philadelphia. With LivSecure, they get the most reliable, easy to set up, home protection and smart home technology available today.
Metrodial UL Central Station
Hicksville, NY • (866) 900-METRO • www.metrodial.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UUFX, CPVX, CRZM, FDNY Approved, TMA Five Diamond Certified, UL 2050 Approved
Also: Internet access to subscriber accounts via secure website, smartphone and Touch Tone access for instant test results. E-mailed open/close reports. Advanced GPS monitoring. AlarmNet GSM and AlarmNet-i. DSC Cell Radio monitoring. Remote video monitoring. Redundant backup site in Michigan. Member NFPA, Long Island Alarm Association, New York Fire Alarm Association, Metropolitan Burglar and Fire Alarm Association and ESA.
MONI Smart Security
Farmers Branch, TX • (800) 595-2059 • www.monidealerprogram.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL-listed, TMA Five Diamond Certified, Alarm Service Provider of the Year, 2008/2010/2011/2013/2014 Frost and Sullivan
Also: We’re committed to providing personal support, ongoing training, and portfolio management to enhance your business like never before. Get stable capital from our funding to grow and reinvest in your business. Benefits List: No competition with a corporate office, flexibility to sell or keep any number of accounts, set your own RMR ranges, choose the products and distributors you want to use, revenue sharing, leads program, ongoing training, fully customizable marketing materials, contract monitoring, full-service field service and technical training, online resources to run your business, and personal support.
Monitor America LLC
Moonachie, NJ • (877) 971-6771 • www.monitor-america.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: CPVX, CVSG, UUFX, IQ Certified, TMA Five Diamond Certified
Also: Monitor America is designed to be your video monitoring resource: video verification of intrusion alarms, video guard tours, concierge services, video escort services, and much more. Enterprise-level access control and other types of hosted or managed monitoring services.
National Monitoring Center
Lake Forest, CA • (877) 353-3031 • www.nmccentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet
(IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL 2050 and UUFX, Factory Mutual
Also: Remote access to accounts, Enhanced Call Verification, account activity alerts, specialized medical monitoring, customized reporting. Two redundant monitoring centers provide immediate disaster recovery, emergency staffing and duplicate receiving equipment. Innovative dealer support features include Alarmaccount.com, MASweb 24-hour access to dealer accounts, MASconnect API, MASvideo API and much more. UL, FM and UL 2050 for high-security applications.
Nationwide Digital Monitoring Co.
Freeport, NY • (877) 479-0006 • www.nationwidedigital.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Also: NationWide Digital has been monitoring alarms for more than 30 years. Being family owned and operated gives us a unique perspective on the business. We handle and solve dealers’ problems without the burden of a bureaucracy. We’ve always had a superior record for alarm monitoring and have always had the highest standards for hiring our operators. For the last 10 years, NationWide has been helping dealers become more proactive in sales and marketing. From dealer programs to funding options to PERS programs, we cover the gamut to help dealers do more business. We’ve also just introduced a “revenue share” program.
NEXgeneration Central
Providence, RI • (800) 765-7403 • www.nexgenerationcentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL, Factory Mutual
Also: Reliable 24x7 monitoring is the backbone of this central station, utilizing advanced technologies. The company can receive and process all alarm communications including digital, advanced radio, video, two-way voice and IP. It also provides answering services, secure online dealer access, supervision monitoring, help desk and standard and custom reporting. NEXgeneration Central is both UL- and FM-listed. TMA Five Diamond Level 1- Level 2 Certified.
Paragon Monitoring Center
Albany, OR • (866) 936-6648 • www.wemonitor.org
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS)
Listings/Certifications: UUFX, IQ Certified, UUFX Protective Signaling Services Central Station
Also: Wholesale electronic security monitoring services with unsurpassed audio, video, GPS, PERS, mPERS, IP and residential and commercial protection, augmented by completely mobile incredible connectivity and customer access services. Business development and referral services help streamline operations and increase RMR. Rigorously trained SIA certified specialists and ultimate technologies provide dealers with incomparable performance and real-time access to account data, support and alarm handling.
Quick Response Monitoring
Cleveland, OH • (800) 462-5353 • www.quickresponse.net
Monitoring Services: Digital transmission, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS).
Listings/Certifications: Burglary Central Station Monitoring - CVSU; UUFX [Signal and fire alarm equipment and services] Protective Signaling Services central station, TMA Five Diamond Certified.
Also: Quick Response is a UL-listed, TMA Five Diamond Certified central station offering alarm monitoring, video analytics, video verification, fusion monitoring, disaster recovery, technology and infrastructure, dealer portal access, custom billing services, dealer training, flexi-funding dealer financing program and much more.
Rapid Response Monitoring
Syracuse, NY • (800) 558-7767 • www.rrms.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS).
Listings/Certifications: [Burglar Alarm Systems] National Industrial Security Systems - CRZH; Monitoring Stations, National Industrial Security - CRZM; [Burglar Alarm Systems] Mercantile - CVSG; UUFX [Signal and fire alarm equipment and services] Protective Signaling Services central station, Factory Mutual, IQ Certified, FDNY Certified.
Also: Wholesale electronic security monitoring services with unsurpassed audio, video, GPS, PERS, mPERS, IP and residential and commercial protection. Business development and referral services help streamline operations and increase RMR. Rigorously trained SIA certified specialists and ultimate technologies provide dealers with incomparable performance.
Safe Home Security Inc.
Middletown, CT • (800) 833-3211 • www.safehomesecurityinc.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Global positioning system (GPS).
SAFE Security, SAFE Monitoring Technologies
San Ramon, CA • (800) 669-7779 • www.safemonitoringtechnologies.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL-listed, TMA Five Diamond Certified, intrusion and fire, Member of ESA, and TMA with Five Star Certification, A+ BBB rating
Also: SAFE Monitoring Technologies has been providing monitoring services since 1976. Meeting or exceeding UL, NFPA standards and maintaining a consistent TMA Five Diamond training and quality ranking led one industry source to comment, “Your monitoring center runs like a finely tuned Swiss watch.” SMT takes pride in providing rapid account online turn-around and in-house technical support seven days a week.
Securitas Electronic Security Inc.
Uniontown, OH • (855) 331-0359 • www.securitases.com
Monitoring Services: Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL/ULC-listed, Factory Mutual, IQ Certified, TMA Five Diamond Certified, ETL Certified, UUFX
Also: Securitas Electronic Security offers a full spectrum of monitoring services from our UL, ULC, UL2050 and TMA Five Diamond Certified monitoring center. Customize services to match your location-by-location needs from coast-to-coast including: monitoring, online services, system communication, managed and hosted access services, video services and monitoring, fire alarm test and inspection, software solutions, embedded personnel, preventative maintenance and service.
Security Central
Statesville, NC • (800) 438-4171 • www.security-central.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: Burglary, Central Station 827 and 1981, Factory Mutual, IQ Certified, ETL
Also: Security Central has provided quality customer service and monitoring solutions for more than 50 years. Additionally, the company offers a variety of business suite services to help grow your business. We’re listening. For more information on our monitoring solutions, contact our sales team. UL-listed, FM approved, TMA Five Diamond Certified.
Security Partners LLC
Lancaster, PA • (800) 655-7685 • www.securitypartners.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: UL-listed, Factory Mutual, IQ Certified, TMA Five Diamond Certified
Also: With central stations in Lancaster, PA, San Antonio, TX, and Anaheim, CA, Security Partners offers cost-effective protection with knowledgeable and friendly dealer support. Security Partners provides traditional wholesale monitoring services to dealers across the country as well as advanced services, education, training, and monitoring for new media services. The Advanced Services Division provides managed video and access control services along with the latest in mobile safety and GPS tracking devices.
Security Response Center
Sarnia, ON • (800) 333-7721 • www.src.net
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: ULC, TMA Five Diamond, SIA, IQ Certified
Also: Account activity alerts (e-mail, text), information methods (Internet, personal devices), Enhanced Call Verification, dealer devices (call answering, billing, programming), technical support, and enhanced communication to the customer via text/response.
Security Solutions Inc.
Norwalk, CT • (888) 834-9994 • www.securitysolutionsinc.com
Monitoring Services: Digital transmission, Long-range radio, Cellular
Listings/Certifications: UL central station for Burglary and Fire
Also: Dealer services. Alarm monitoring central station is fully automated. Email reports to dealers, enhanced call verification, call center services for all dealers, billing available for all dealers, remote receptionist, radio monitoring, digital monitoring, customized account setup, and video monitoring.
SentryNet Inc.
Pensacola, FL • (800) 932-3304 • www.sentrynet.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: Burglary central station, Factory Mutual, NISPOM Compliant
Also: SentryNet’s two UL monitoring facilities feature the latest in automation. Operators are fully trained and certified. The company’s promise to dealers is to provide the service they deserve at the best price in the industry guaranteed. SentryNet offers digital monitoring, two-way voice; NetConnect-Internet dealer access; SNapp dealer and end-user access app; video monitoring; answering service; cellular and radio backup; IP monitoring; subscriber billing; business consulting; back office solutions and subscriber publications.
Southwest Dispatch Center
Richardson, TX • (877) 888-7116 • www.southwestdispatch.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration, Global positioning system (GPS)
Listings/Certifications: CVSU, UUFX
Also: Southwest Dispatch Center is a full-service wholesale monitoring facility that offers digital alarm communicators of every format, IP communicators, GSM/GPRS cellular communicators, wireless mesh network, interactive video and audio m monitoring services, managed access control services, elevator and emergency phone monitoring, PERS monitoring, GPS monitoring services, and more. Customized live and automated receptionist with voice mail, automated dealer and customer reports and dealer invoicing/billing are also offered.
Statewide Central Station
Staten Island, NY • (718) 494-6414 • www.statewidecs.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL-listed/CPVX, FDNY-approved, TMA Five Diamond Certified, NICET certified staff
Also: Serving alarm dealers since 1981, advanced video monitoring, remote Web portal and smartphone app, 24/7 in-house technical support, account transfer incentives, two-way medical, NYC Fire approved fire alarm monitoring, customized account activity alerts, seamless account transfers and national account monitoring.
Statewide Fire Corp.
Staten Island, NY • (718) 494-6798
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration
Listings/Certifications: UL-listed, CPVX, FDNY approved, TMA Five Diamond Certification, WBE Certified, NICET IV to benefit dealers
Also: Statewide Fire Corp. offers remote access to account information, account activity alerts, live operators 24/7 (all SIA trained), FDNY certified and TMA Five Diamond Certified, and trained fire alarm technicians (including NICET IV certified) in-house daily to offer dealer support and to assist alarm dealers with programming and troubleshooting.
Stealth Monitoring Inc.
Dallas, TX • (214) 341-0123 • www.stealthmonitoring.com
Monitoring Services: Remote video
Also: Established in 2006, Stealth Monitoring provides proactive, live video monitoring service of surveillance cameras across the U.S. and Canada. Stealth’s professional and highly trained monitoring staff watches thousands of cameras each night from the company’s Texas-based monitoring station. Our turnkey application uses a combination of human intelligence and video analytics to determine whether or not a crime is about to take place. Live video monitoring is the future of the video surveillance industry, and more and more businesses are turning to us at Stealth Monitoring Inc.
UCC - United Central Control
San Antonio, TX • (888) 832-6822 • www.teamucc.com
Monitoring Services: Digital transmission, Long-range radio, AES-Intellinet, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: TMA Five Diamond Certified
Also: United Central Control (UCC) provides nationwide contract alarm monitoring
services for 800+ dealers and their 250,000+ customers. Our Dealer Support Team provides customized training on UCC’s wide array of automated services, proactive notification about account activity, and alerts to help identify potential issues before they arise. UCC’s Dealer Development Team will give you expert consultation on growing RMR, controlling attrition, evaluating marketing strategies, and analyzing key operating metrics to help your business grow. Much more than just a monitoring station, UCC takes an active interest in your success.
United Central Station
Oyster Bay, NY • (800) 645-6520 • www.unitedcs.org
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice
Listings/Certifications: UUFX, CVSG, Factory Mutual
Also: Full-service UL-listed central station. All formats, dealer access, and auto test. Will also provide dealer billing and collection services.
US Monitoring Inc.
Oklahoma City, OK • (800) 358-2669 • www.usm-ok.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UL-listed central station - UUFX
Also: Online account access, dealer apps, PERS app, Videofied, I-View Now, Axis AVHS, SecureNet, UltraSync, AlarmNet, Telguard, Connect24, Uplink, AES, enhanced call verification, free weekly test timers, emailing/texting of signal activity, billing services, custom answering services, two toll-free numbers supplied, MN01-4G cellular devices and monitoring, numerous internet and cellular monitoring platforms supported.
USA Central Station Alarm Corp.
Port Chester, NY • (800) 422-2300 • www.usacentralstation.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice, Off-site access control administration.
Listings/Certifications: BP 6262-1, CVSU, S8620-1 UUFX
Also: ECV, answering service, dealer billing, Internet access, iPhone access, Blackberry access, iPads, Interactive Voice Terminals, text notifications, e-mail notifications, fax, pager, false alarm management, remote video monitoring and more. Internet access for dealers and end users.
WH International Response Center
Rockford, MN • (800) 858-7811 • www.whirc.com
Monitoring Services: Digital transmission, Cellular, Internet (IP transmission), Remote video, Listen-in/two-way voice
Listings/Certifications: UUFX [Signal and fire alarm equipment and services] Protective Signaling Services central station
Also: Additional services include IP monitoring, real-time access to your accounts using your smartphone or Web-enabled device, discounted products from distributors, video monitoring, 24/7 account activation, turnkey PERS program with two-way voice, automated e-mail and text alerts for account activity, full reporting and custom reporting capability, and redundant facility location.
Z-Tech Central
Memphis, TN • (901) 377-1765 • www.ztechcentral.com
Monitoring Services: Digital transmission, Long-range radio, Cellular, Internet (IP transmission), Listen-in/two-way voice
Listings/Certifications: UUFX [Signal and fire alarm equipment and services] Protective Signaling Services central station, Factory Mutual
Also: Z-Tech Central provides contract monitoring services for fire, security and medical on all major formats. We answer incoming calls in your name. Answering service is available. Dealer and end user account access at no extra charge. Fast response, fair prices and fantastic service.
