ScanSource Inc. today announced the expansion of its professional services support to partners selling in the contact center and unified communications spaces. The company is introducing several third party partnerships to address the growing demand for more focused, in-depth advisory services that will continue to support partners’ UCaaS and CCaaS business growth. The new relationships are in support of the company’s recent announcement regarding the closing of its Salesforce implementation and consulting business, Canpango.
The third party contact center consulting companies — PPT Solutions, Epic Connections and Vesuvitas — provide an array of scalable, cost-effective solutions to support ScanSource and Intelisys partners. Services include sourcing and migration strategies, contact center strategic assessments, cloud infrastructure implementation, business optimization and performance management. VARs and agents will have access to valuable resources while in the discovery phase with their end user customers looking to migrate to newer technologies.
“By partnering with these well-established firms, ScanSource is able to provide our partners with a new level of support for their UCaaS and CCaaS needs,” said Ray Nelson, senior vice president, technical sales and services, ScanSource. “PPT Solutions, Epic Connections and Vesuvitas offer best-in-class technology and business advisory services, each with their own specialized expertise and within particular business verticals. Through these new offerings, we are enabling our partners to advance deals and close more transactions.”
“The PPT Solutions-ScanSource partnership is a powerful combination,” said Dennis Weikle, PPT Solutions’ founder and managing director. “With the cloud contact center market expected to grow by a CAGR of 23 percent to close to $45 billion by 2025, our consulting and implementation capabilities provide ScanSource’s sales agents and VARs with capabilities the market is demanding as it moves from legacy premise-based solutions to cloud contact center solutions. We are excited to come together to help businesses tackle some of today’s most pressing challenges.”
For more information, reach out to your ScanSource account manager, Intelisys national specialist or email proservices@scansource.com.
