This partnership also expands Impulse Alarm's ability to offer new features and expand consumer financing options and market availability, while providing its team with the tools needed to continue delivering top-tier sales, installation and customer support.
Since joining Brinks Home in 2018, Tsvetkov has reportedly quickly risen through the ranks, serving as finance director for the transformation office and, most recently, as senior vice president of finance and strategy.
Brinks Home's partnership with Cresta’s platform has led to significant improvements in customer satisfaction and operational efficiency, including a 92% first-call resolution rate.
With Vacation Watch and Package Detection, customers can experience additional video monitoring control, making it easy to customize a surveillance schedule.
The program, which recently completed more than 10,000 successful jobs, leverages cutting-edge technology to deliver expedited service to customers, reducing the need for onsite technician visits.
In his new role, Hackett will oversee the overall strategic direction of Brinks Home’s business development and enterprise partnerships efforts, according to the announcement.
