There’s no shortage of information coming into operations centers, and too often, it’s the quality of the data and the inability to correlate it quickly from independent sources that poses the greatest challenges.
Modern monitoring and operations center design is a complex, highly collaborative and customized process.
January 7, 2019
For most monitoring centers, security operations centers (SOCs) and global security operations centers (GSOCs), the process of designing the space requires careful consideration of the organization’s needs, mission, space and culture.
Last year was a big one for security industry mergers and acquisitions. SDM counted at least seven major deals involving security dealers or integrators — as either buyers or sellers.
Steve Mayer was named the vice president of operations and administration for Emergency24, Des Plaines, Ill., and is replacing long-time executive Patrick Devereaux, who has retired but remains with the company in an advisory role.
The definition of “autodialer” can make or break the impact felt by the alarm monitoring industry.
January 2, 2019
The Telephone Consumer Protection Act of 1991 (TCPA) restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment.
Wholesale central stations seem to be involved in a continuous process of upgrading facilities, adding new services and developing new ways to support the security dealers who use their services.