Protection Networks, a fire and security company serving the Dallas/Fort Worth/Houston/Austin, Texas and Little Rock, Ark. areas, is changing its name to ProNet to better reflect its corporate identity and continued commitment to providing transformative technologies.
AvantGuard Monitoring Centers are collaborating with Clairvoyant Networks to launch a hybrid solution that enables both family caregivers and professional monitoring companies to remotely monitor and connect with loved ones at the same time.
Nine years after its 2011 launch, The Monitoring Association’s (TMA) Automated Secure Alarm Protocol (ASAP) service is slowly — but surely — creeping into monitoring centers everywhere.
There is much to learn from the panel Giacalone led at TMA’s annual meeting, which covered the opportunities available when leveraging modern technologies while winding down older technologies.
This year at TMA’s annual meeting in Napa Valley, I led a panel on telecommunication opportunities available through leveraging modern technologies while holding on and winding down older technologies to support legacy systems and communications.
State and local associations play an important role in speaking for the electronic security industry at a local level, as do local dealers. SIAC was created to provide support and outreach for these efforts.
The electronic security industry’s national business is subject to regulation by 18,000 local public safety agencies and the government bodies that provide oversight to their activities.
COPS Monitoring, a provider of wholesale professional alarm monitoring services in North America, announced the migration of its Generations monitoring software platform to jBASE from ZumaSys.
Protecting life and property is the founding principal of the alarm monitoring industry. For over a century, our services have provided for the early detection of fire, intrusion and other life safety events.
Hiring, training and staffing at a monitoring center comes with a host of challenges. Finding reliable, entry-level staff with the right personality profiles that are willing to work any shift, any day of the year is one.
When it comes to running a top-tier monitoring center, the people component is perhaps the biggest factor that can make the difference — in some cases in life or death; but also the overall customer experience.