Many years ago as an editor on SDM’s sister publication, Security magazine, I would get invited annually to a major manufacturer’s end user conference in Boca Raton, Fla. It was always held at the Ritz Carlton, which — although I travel frequently and have stayed in many nice hotels — is the only time I have been lucky enough to stay in one of these establishments known for being the “gold standard” of hotel service. The hotel chain even inspired the Irving Berlin song, “Puttin’ on the Ritz,” which became slang for dressing fashionably or putting your best foot forward. One thing I remember about the Ritz Carlton was the robes. They were soft and luxurious. Unfortunately, you couldn’t take them home.
What does the Ritz Carlton have to do with this year’s Systems Integrator of the Year winner? For one thing, they both have very high J.D. Power Customer Satisfaction ratings. Since 2011, Kastle Systems of Falls Church, Va., has partnered with J.D. Power to measure client satisfaction levels, even tying employee compensation to the results. As of this year, Kastle was “knocking on the door” of a score in line with Ritz Carlton, Walt Disney and American Express.
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