An assisted living community consisting of several buildings, one of which was used as a residential personal facility for the elderly, experienced a tragic fire. The sprinkler system was protected by a fire protection monitoring service, which had merged with the defendant.
False alarms have long troubled video monitoring stations. With stations in Lafayette and Baton Rouge, La. and Chicago, Ill., Acadian Monitoring Services did better than most in the industry, estimating only two of three alarms received were false.
Jacqueline Brogan, 2020 Central Station Manager of the Year of Alarm Detection Systems, discusses how to communicate with your team to ensure a positive work environment.
January 13, 2021
Jacqueline Brogan, central station manager at Alarm Detection Systems in Aurora, Ill., is The Monitoring Association’s 2020 Central Station Manager of the Year for her work in leading a team of more than 20 operators. She first joined the team in 2012 as an operator, then became a customer service representative in 2015. She returned to the central station in 2019 to take on her current position.
Central station redundancy and its significance is essential to understand. A select group have maintained redundancy over the years, although UL hasn’t mandated redundancy until recently.
Traditional security and the smart home are the same. There — I’ve said it. Our industry likes to see them as different, but for someone growing up now, without any preconceptions of alarm systems, they all just look like a lot of gadgets for the home. So what does this mean for the smart home and traditional alarm monitoring?
When I first entered the security industry in 1973, alarm communications were performed by Direct Wire, McCulloh and some high security applications using voice-grade telephone lines configured in “open window” and later “closed window” bridges.
The COVID-19 pandemic presents numerous unprecedented challenges to the monitoring industry and those with a stake in the protection services it provides. Not the least of these is operating in a regulated environment, under standards that did not fully anticipate the impact of public health mitigations.
Micro Key Solutions has partnered up with AvantGuard — a provider of wholesale alarm monitoring, to provide alarm dealers with the ultimate ‘link to success.’
I’m no geology expert, so I looked it up. According to the National Geographic, “Igneous rocks form when magma (molten rock) cools and crystallizes, either at volcanoes on the surface of the earth or while the melted rock is still inside the crust.” Why am I talking about rocks?