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Priority, Partnership & Patience in False Alarm Reduction

Bill Zalud
March 10, 2011

If you reassure Harriett Knight, you’ll be assured that, with a significant reduction in false alarms, the highest priority calls will get quicker response.

Knight, a supervisor in the 9-1-1 Detroit call center, says her operators receive more than 300 calls a day. She added the city’s recent commitment to enhanced call verification (ECV) through a partnership with local and national security industry leaders created a level of trust that has impacted the quality of police and emergency response on the city streets.


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iSecurity 2011 to Offer All-New Webinars, Exhibitors & Networking

February 15, 2011
iSecurity, a free online trade show and conference organized by SDM and Security magazines returns for a second year on March 2, from 10 a.m. to 4 p.m. EST. Attendees will have the opportunity to attend webinars, visit vendor booths, network and take part in Q&A sessions with presenters live from their computer screens, wherever they may be.
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SDM Exclusive Interview: Videofied’s Keith Jentoft on the Alarm Industry’s “Crown Jewel”

February 10, 2011

Recently, SDM Magazine had the chance to speak with Keith Jentoft, president of Videofied, White Bear Lake, Minn., regarding the burglar alarm market for the SDM February cover story: “State of the Market: Alarm Systems.” Jentoft touched on many aspects of the alarm market, including what he describes as its “crown jewel” — alarm response. Here’s what he had to say:


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Company Offers Free CSAA Memberships

February 10, 2011
Micro Key Solutions, Kissimmee, Fla., a provider of software solutions for the security alarm industry, in cooperation with the Central Station Alarm Association (CSAA), a trade association that represents companies offering security (alarm) monitoring systems through a central station, is offering to pay the first year’s CSAA membership dues for any CSAA- approved, Nationally Recognized Testing Laboratory (NRTL) central station using Micro Key Solutions’ Millennium Series™ monitoring software.
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Vector Security Acquires Branch in a New State

February 9, 2011
Vector Security, Pittsburgh, Pa., has its first branch in New York state. Hammond Security, Poughkeepsie, N.Y., founded in 1968 by industry veteran Mac Hammond, was acquired by Vector. This acquisition, which was officially closed Dec. 31, 2010, added more than 5,000 accounts, 40 employees and its first N.Y. State-based branch to Vector Security.
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State of the Market: Alarm Systems

The industry finds itself at a tipping point in 2011, with major shifts in technology, end-user demands, competition, and maybe, just maybe, its long-standing 20 percent penetration rate.
Heather Klotz-Young
January 31, 2011
As you are reading this article, odds are you have a mobile phone within reach. You might even be reading this article on a mobile device via SDM’s digital edition. Even if one is not in reach, you probably still have a mobile phone, making you one of five billion global mobile connections globally, according to the latest report by Wireless Intelligence.
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Control with a Flair

Touchscreens and keypads give alarm systems their pizzazz! New advances include graphical interfaces, new ways to communicate and simplified installation.
Joan Engebretson
January 31, 2011
Keypads and touchscreens can make or break an alarm system sale, and technology advances in this area are raising the bar, supporting a range of new capabilities — from more intuitive user interfaces to RFID communications.
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