On Feb. 3, CBS 2 Chicago ran a lengthy investigative story about DEFENDERS, ADT’s largest authorized dealer. While multiple allegations were presented, the main argument was that DEFENDERS has “hundreds of frustrated customers who said they were duped, in some cases overpaying by thousands of dollars.”

An interesting case arose several years ago in Connecticut whereby the plaintiff alleged that they lost the city’s business because the defendants — the city of New London and its former city manager — intended to retaliate against the plaintiff for having filed a lawsuit complaining about police practices in New London.

San Jose, Calif. has become the 11th U.S. city to drop the controversial alarm management practice known as “verified response.” 

How do you define the difference between emergency communication and mass notification? It turns out the difference is not so cut and dried.

On April 27, 1967, Dante Monteverde founded what is now EMERgency24 in Chicago.

The Georgia Electronic Life Safety & Systems Association (GELSSA), A-Com Security Co. LLP and Safecom Security Solutions Inc. alarm companies filed a notice of appeal in their federal lawsuit against the city of Sandy Springs, Georgia, challenging the constitutionality of an ordinance that imposes fines on alarm companies for false alarms caused by alarm users. 

ADT Inc., a provider of monitored security and interactive home and business automation solutions in the United States and Canada, today announced the unveiling of its newly redesigned smart home security system — the ADT Command Panel & Control Platform (ADT Command) — as well as a suite of smart security and home automation products at the Consumer Electronic Show (CES). 

Guardian Alarm has named Peter J. Stouffer as its new vice president of acquisitions. The Michigan-based company’s expansion efforts encompass security services, monitoring, fire, life safety, medical monitoring, access control and video monitoring services.

Managing alarm system certification now can be easier than ever with a versatile application designed by the alarm industry, for the alarm industry.

One of the most pressing issues facing monitoring companies, law enforcement, end users and the security industry at-large is the need for decreasing false alarm dispatches while increasing emergency response times in true emergencies.