Trends & Industry Issues

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Raytheon Technologies Corporation announced on Friday, April 3, that the all-stock merger between the company and United Technologies Corporation (UTC) has been completed. This merger follows the completion of the spin-offs of UTC’s Carrier and Otis businesses. UTC first announced its intention to separate its commercial businesses into independent entities in Nov. 26, 2018. 

Support services are instrumental for building and sustaining valuable customer relationships.

Atlanta Public Schools (APS) is an enormous school system, as are the challenges that Director of Security Operations Ralph Velez is tasked to manage. As one of the largest school districts in the state of Georgia, APS serves approximately 52,000 students across 87 schools.

Spendable profits are measured in dollars and cents. You can’t bank margin — you can bank dollars.

Over the last 150 years, marketing and customer service have been completely woven together in the fabric of success.

For avid news-watchers like myself, the COVID-19 health issue has provided so many opportunities to learn how the world is altering these days.

Per Mar Security Service, a provider of total security solutions for residential and commercial clients and the parent company to Midwest Alarm Services, has acquired GT Fire & Security based in Grand Island, Neb.

Following the retirement of Laura Stepanek as SDM’s editor and associate publisher and Karyn Hodgson’s appointment to editor-in-chief, Maggie McFadden Shein re-joined the staff as managing editor on April 1. 

A continuing strong economy, end user desires to do more with their access control systems and increasing interest in new technologies, integrations and models all led to a positive outlook in 2019 and a general feeling of optimism for 2020, with a few notes of caution.

Students at Title One schools and shelters across the country are the beneficiaries of school supplies after Mission 500 teamed with new angel sponsor ADI Global Distribution this past January for a silent auction charity event held at the College Football Hall of Fame in downtown Atlanta.