Cloud-based video services can make a security integrator’s life easier in terms of installation, customer service and maintenance.

Approximately 88 percent (about 4,300) of ADT employees are now working safely at home. Normally, a move of this magnitude would take months; ADT did it in three weeks.

Due to supply chain disruptions caused by COVID-19, OpenEye announced it is implementing hardware revisions to select recorders in order to maintain product availability. 

To help aid families in crisis across the U.S. during the COVID-19 pandemic, Mission 500 has announced a partnership with the U.S. hunger relief organization Feeding America, and is calling on the security industry for support. 

Raytheon Technologies Corporation announced on Friday, April 3, that the all-stock merger between the company and United Technologies Corporation (UTC) has been completed. This merger follows the completion of the spin-offs of UTC’s Carrier and Otis businesses. UTC first announced its intention to separate its commercial businesses into independent entities in Nov. 26, 2018. 

Support services are instrumental for building and sustaining valuable customer relationships.

Atlanta Public Schools (APS) is an enormous school system, as are the challenges that Director of Security Operations Ralph Velez is tasked to manage. As one of the largest school districts in the state of Georgia, APS serves approximately 52,000 students across 87 schools.

Spendable profits are measured in dollars and cents. You can’t bank margin — you can bank dollars.

Over the last 150 years, marketing and customer service have been completely woven together in the fabric of success.

For avid news-watchers like myself, the COVID-19 health issue has provided so many opportunities to learn how the world is altering these days.