We all search trusted and new websites, measuring a company’s value by the products and services offered, their specialties, expertise, markets served, their knowledge, experience, and more. We want providers to prove they understand our needs and will deliver the needed results. If your site does this correctly, buyers will reach out through live chat, Q&As, even picking up the phone and calling! How is your site’s lead-development working?

We have filled this issue with articles that will complement your trade show experience, leading off with ‘State of the Market: Alarm Systems.’

Spring is nearly here, and with the welcome change of season comes the equally anticipated ISC West trade show. Expectations among attendees are usually high and ISC West never disappoints. Security integrators typically finish the week in Las Vegas with having expanded their professional networks, met with vendors to resolve issues and forge new partnerships, and gained ideas for increasing revenue and improving profits.

Attrition is the measurement of customer dissatisfaction, which, for the most part, is company-caused. However, some attrition of recurring monthly revenue (RMR) in recent years can be related to the effects of the recession on the security channel. Overall, in 2011 — the latest year for which data are available in the annual Attrition Measurement Study — the industry experienced mixed results depending on the size of a company and its location.

In today’s fast paced, highly competitive world, good leadership skills are essential. This year, PSA Security Network is proud to be offering leadership education throughout various events.

The oldest central station in the country turned 140 years old this year.

Do you think your security dealership or systems integration company may qualify to be ranked on the SDM 100 Report or the SDM Top Systems Integrators Report?

Steve Ipson, a well-known central station operations industry professional, joined Monitor America, LLC., as director of business development.

During the December 2012 IQ Certification annual membership meeting, executive director, Dale Eller, announced the election results for the 2013 IQ Board of Directors. Tim Creenan, Lynn Comer and Dave Currie each were elected to a two-year term, which began January 1, 2013.

Custom Alarm/Custom Communications Inc., Rochester, Minn., was named a Blue Ribbon Small Business Award® winner by the U.S. Chamber of Commerce for the fourth straight year.

Diebold Incorporated, North Canton, Ohio, announced Thomas W. Swidarski, president and chief executive officer, is stepping down from the company and its board of directors, effective immediately.