Explore key drivers behind the North American fire protection systems market growth, regulatory requirements, technological advancements and new communication solutions.

The 2024 SDM Systems Integrator of the Year excels at its three top priorities: employee & community connection; a customer approach with cutting-edge technology; and financial success that feeds directly back into the company and the communities it serves.

With unprecedented changes in technology and customer expectations driving up demand, the 2024 SDM Top Systems Integrators had a banner year.

This SDM 100 brand-usage report details the top technology vendors and distributors that earned their business in 2023.

A dynamic landscape marked by the rising application of AI and its subsets is fostering advanced analytics and real-time monitoring, while the concurrent adoption of cloud-based solutions and edge computing underscores a shift toward scalable infrastructures.

With the pandemic and supply chain issues both mostly in the rear-view mirror, security dealers and integrators are returning to “normal” and focusing on more typical challenges such as the economy, increasing sales, competing effectively and generating more RMR.

Faced with debt, higher than desired attrition, challenges in retaining employees, inflation and supply chain issues caused by a global pandemic, this company managed to get completely debt-free, lower attrition, raise both wages and prices, and still make a profit — all of which resulted in a “war chest” that helped them invest in key cyber and marketing efforts.

After finishing 2022 with a respectable recovery from pandemic upheaval, the fire alarm industry is expected to carry strong momentum through this year and beyond.

With an intense focus on people and relationships, the 2023 SDM Systems Integrator of the Year relies on its core principles of professionalism, grit, right, intelligent thought and trusted advisors to propel its success.

As the security and smart home market continues to evolve at a rapid pace, the convergence of technology and security has sparked a surge in innovative products and services, each promising enhanced safety, convenience and peace of mind.