Welcome to this annual special supplement of SDM titled Monitoring TODAY. Whether you operate your own central station or use the services of a third-party monitoring company, this issue contains
The iPhone is one device that can be used for mobile security interaction. In this case, with Honeywell’s Total Connect, dealers can offer customers event-triggered video based on motion detection and temperature
The Acadian Access program enables Acadian’s dealers to provide their own hosted or managed access control service to their customers. Dealers and integrators seeking to offer customers a cost-effective, easy-to-manage access
A sneak peek at Bold’s upcoming mobile application will include the ability to view video using a smart phone.Overhauled Web Access, PSAP Lead Manitou Improvements The last year has been
In many ways, the industry is trying to take antiquated technology from the ‘70s and shove it over today’s phone networks. Where should it be focusing its efforts to change?
Doyle Security’s SAVE team is empowered to retain subscriber accounts by addressing technical, training or financial issues. As of mid-December, the team was on track to save more than 300
When The Protection Bureau saw the recession coming, it decided on what some would call a risky course of action. The company chose to use an offensive — not defensive — growth strategy, expanding its offerings and growing its customer service department. It proactively connected with its current clients through a new Client Care Department and a company-wide, downright fanatical focus on customer satisfaction and intentional interaction.
After the Excellence Awards breakfast, all the 2010 CSAA Central Station Excellence Awards winners join Laura Stepanek (far right), SDM’s editor and the event’s emcee, for a group photo.This year
Once cellular-based alarm systems are installed, they are highly reliable because they usually can communicate with multiple cell towers, manufacturers say.Some alarm dealers have begun to steer customers towards systems
Acadian Monitoring Services in Lafayette, La., is prepared to take on “a whole new evolution of security [that] is unfolding as we speak,” says director of operations, Kenny Savoie. Few
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