Sur-Gard added System 5 to its lineup of virtual receivers available globally. System 5 features visual verification support and is designed to significantly reduce incremental costs incurred by false alarms.

The Central Station Alarm Association (CSAA) presented its Central Station of the Year award to COPS Monitoring at the Excellence Awards ceremony during the Electric Security Expo in Nashville, Tenn., in June 2014. The award is given in recognition of outstanding companies that perform to the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

Services the company has in place to help dealers grow/expand their businesses include GSM (AlarmPath, DSC, Honeywell, Telular, DMP); Mobile MASWEB; Spanish-speaking operators on all shifts; funding programs; dealer programs; Videofied video verification; and PERS programs, including cellular PERS for standard and mobile PERS including GSM capability.

To accommodate this growth, Acadian has added medical alarm dispatchers, alarm dispatchers and alarm consoles to its Lafayette, La., central station, in addition to moving its Baton Rouge, La., location to a larger facility.

Honeywell’s 6100 Series Custom-Alpha and Fixed-Language Display Keypads are fast and easy to install, simple to use and feature a sleek, modern look at excellent price points, the company described — making them the go-to-choice for any VISTA installation.

The success of the 2011 SentryCon cruise (pictured here) and the outcry of their dealers have swayed them to book cabins and meeting space on the Carnival Elation once again.

See the full list of companies that offer monitoring services./p>

UL’s relationship with the alarm industry spans more than 90 years. At the outset, Underwriters Laboratories was asked by both the alarm and insurance industries to develop a means for defining alarm services and uniform performance of equipment.

There are a lot of new technologies and services entering the security industry that affect monitoring. From apps and smartphones to managed access control, personal emergency response (PERS) and live video monitoring, central stations are tasked with making the technologies a valid industry offering.

Central station automation software is becoming more sophisticated, often adding functionality similar to what has been pioneered in other industries. For example, scripting capability built into new central station software prompts operators to ask the right questions in much the same way that “wizard” functionality helps people use other types of software.