For most monitoring centers, security operations centers (SOCs) and global security operations centers (GSOCs), the process of designing the space requires careful consideration of the organization’s needs, mission, space and culture.

Dealer-operated and third-party central monitoring facilities are by no means exempt from the growing threat and risk of cyber-crime.

Matrix announced that it will be participating in this year’s Security, Safety & Fire Protection Intersec.

Managing alarm system certification now can be easier than ever with a versatile application designed by the alarm industry, for the alarm industry.

Steve Mayer was named the vice president of operations and administration for Emergency24, Des Plaines, Ill., and is replacing long-time executive Patrick Devereaux, who has retired but remains with the company in an advisory role.

One of the most pressing issues facing monitoring companies, law enforcement, end users and the security industry at-large is the need for decreasing false alarm dispatches while increasing emergency response times in true emergencies.

All organizations need to evolve in changing times to meet the needs of their customers and constituents. The Monitoring Association is no different. Here are a few highlights in crucial areas from last year:

The Telephone Consumer Protection Act of 1991 (TCPA) restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment.

Monitoring today doesn’t mean what it did a few short years ago.

Just days before starting her new role as executive director of TMA, Celia Besore spoke with SDM about her vision for the association.