Award-winning central station manager Michelle Lindus talks about leadership, and how she uses every procedure, policy and initiative to keep customers first.
Michelle Lindus, central station manager at Vivint Inc.’s headquarters in Provo, Utah, is the winner of CSAA’s 2016 Central Station Excellence Award for Manager of the Year.
When it comes to central stations, there are benefits to hosting your own and benefits to subcontracting a third-party wholesale monitoring company. The right decision depends on each company.
Central stations increasingly are moving beyond their traditional alarm dispatch role to becoming communications centers that monitor a wide range of new devices and provide other exciting new services.
Those companies finding the most success in video monitoring offer perspectives on trends, setup, training, software and choosing the right model for your business.
Randy Ambrus, central station manager at Cooperative Response Center (CRC), Austin, Minn., is the winner of CSAA’s 2015 Central Station Excellence Award for Manager of the Year.