Articles by Joan Engebretson

Also known as Video Monitoring-as-a-Service (VMaaS) or remote guarding, the idea is to deter criminals via voice-down. Maybe video can even replace a traditional alarm system.

Ten innovations that can add pizzazz to your interactive services for residential users.

After a “frothy” period when growth was king, buyers today have different ideas about how to value a company.

What’s new in wholesale central station monitoring? We checked in with several third-party central stations to ask about this.

When the COVID-19 pandemic drove people nationwide to isolate themselves and curtail travel, security dealer training largely went digital. Now that the pandemic is waning, will the shift toward digital be a permanent change?

Monitoring professionals discuss the benefits of different central station software options.

USING THE RIGHT BUSINESS OPERATIONS SOFTWARE can yield big benefits for security dealers. SDM talked to six security dealers and integrators about this. Here’s what they told us.

Keeping video surveillance systems up and running can be challenging — in large part because not everything needed to keep the camera functioning properly is under the control of the security integrator.

Even before the COVID-19 pandemic drove widespread stay-at-home orders, 2020 was shaping up to be a challenging year for larger security dealers. As SDM reported last year at this time, at least two banks that had been major lenders to those dealers had either stopped making new loans or had begun imposing terms that were less favorable to the dealers