While hurricane Irene put 11 states in emergency mode, central stations and security installers suffered varying degrees of damage to their facilities and operations, but all the while ensuring their customers got the support they needed.Events like Hurricane Irene demand flexibility. When planning its strategy, C.O.P.S Monitoring had to switch focus from its Florida station to its New Jersey central station, which ended up taking a direct hit from the storm. In addition to C.O.P.S.’ Williamstown, N.J. headquarters, it also has redundant operations with central stations in Arizona, Florida, and Tennessee.