Cyber security for the central station is an expensive endeavor that requires continuous process improvement to proactively identify threats that are continually changing.
Dealer-operated and third-party central monitoring facilities are by no means exempt from the growing threat and risk of cyber-crime. In fact, their risk is expansive, covering internal operations, dealers (in the case of third-party monitoring) and subscribers. It extends from technicians in the field with laptops working on the customer’s network, to the client who loses an access control credential. While these facilities have historically been extremely hardened to protect their infrastructure and mandated by compliance and regulations such as UL, FM and now the NIST Cybersecurity Framework, new threats are emerging daily, especially as the world moves to an IP-connected landscape.
There is so much at risk that it’s hard to wrap your head around all the possible consequences. There is the risk of compromised customer data. Also to be considered is the new General Data Protection Regulation (GDPR), now governing the European Union, which can fine businesses millions of dollars for non-compliance and loss of privacy data. There is the reputation of the company at stake — difficult to put a price tag on.
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