Highlights from the industry’s latest news stories.

The new Convergint Technical Apprenticeship Program begins with two and a half weeks of instruction and lab coursework, providing a foundation of knowledge that sets the stage for a future career.

In California, a man brought an action against his former employer, alleging claims of employment-related discrimination and retaliation. The Superior Court of Los Angeles County denied the employer’s motion to compel arbitration. The employer appealed.

As it has spread through the world, the COVID-19 pandemic has brought with it a world of unknowns. 

Approximately 88 percent (about 4,300) of ADT employees are now working safely at home. Normally, a move of this magnitude would take months; ADT did it in three weeks.

For those working in monitoring call centers, the transition to working from home isn’t so easy. 

Even if your hiring process brings you the right person, you can’t expect your new sales star to shine without an equally effective onboarding plan.

The city of Chicago adopted a wage ordinance pursuant to its home rule unit authority established by the Illinois Constitution.