The report also found that 25 percent of dealers report providing fee deferments or relief to customers during COVID-19, professionally installed systems have declined by nearly 25 percent since 2017 and the sales of DIY systems have increased by nearly 60 percent since 2017.

This year’s Monitoring Center Excellence Awards looked a bit different than usual. While the awards have historically been announced live at the Electronic Security Expo (ESX) annually held in the summer, due to COVID-19 the in-person awards were canceled, along with ESX.