The Attrition Measurement Study continues to develop meaningful trends. Results from 2013 —the latest year for which data are available — show that attrition-lost-to-competition increased and residential net attrition rose to a three-year high.
Though the economy is slowly picking up and more dealers are reporting a favorable outlook for 2011 — 82 percent of SDM 100 companies expect improvements over the next year — 2010 still saw companies struggling to keep their bottom lines from dropping.