There has been a decided push in both technology and interest — from both security integrators and customers — on the cloud-based services that bring recurring monthly revenue.
Central stations play a key role in vetting and making new technologies ready for dealers as the market moves. They play an even greater role in keeping dealers’ customers happy.
Mining your front line — your staff — can help you achieve measurable bottom-line improvements.
September 12, 2011
Most companies conduct customer satisfaction surveys and some survey employees about human resources issues and conditions. But few engage employees in surveys that can lead to significant boosts in corporate performance.