In an email sent to customers, AT&T announced that the company will phase out its Digital Life home security and monitoring service by the time it sunsets its 3G network in February 2022.
The Monitoring Association, with panelists representing the Alarm Industry Communications Committee (AICC) and the Medical Alert Monitoring Association (MAMA), held this webinar to discuss how the 3G sunset will impact businesses, customers and integrators, along with what professionals can do to help.
Evaluating the state of any market is a tricky thing during a pandemic — things are changing daily; new technologies are being explored; the future is unknown; and it’s difficult to look back at the past clearly.
As dealers are faced with upgrading large numbers of 2G customers, they must consider questions and complaints, future upgrades needed, and the ever-changing communications landscape when determining their approach.
The 2G communications sunset has already begun with reports of cellular carriers shutting down service of 2G towers (GSM and GPRS technology) in certain areas of the country. Many dealers have already been affected by these incidents — forcing them to upgrade customers as service is shut down.