In this era of do-it-yourself and monitor-it-yourself security, central stations must deliver more than deterrence to stay relevant to consumers.

 The police officers and the plaintiff business owner responded to a burglary alarm at the plaintiff’s business. During the incident, the plaintiff business owner was shot by one of the responding officers.  

Monitronics was awarded the 2013 Annual Police Dispatch Quality (PDQ) Award from the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) at the Electronic Security Expo’s 2014 Icebreaker Luncheon held on June 24, 2014 at The Music City Center in Nashville, Tennessee.