Fasten your seat belts: 2016 is going to be a bumpy ride. 

If you reassure Harriett Knight, you’ll be assured that, with a significant reduction in false alarms, the highest priority calls will get quicker response.

Knight, a supervisor in the 9-1-1 Detroit call center, says her operators receive more than 300 calls a day. She added the city’s recent commitment to enhanced call verification (ECV) through a partnership with local and national security industry leaders created a level of trust that has impacted the quality of police and emergency response on the city streets.