Jacqueline Brogan, central station manager at Alarm Detection Systems in Aurora, Ill., is The Monitoring Association’s 2020 Central Station Manager of the Year for her work in leading a team of more than 20 operators. She first joined the team in 2012 as an operator, then became a customer service representative in 2015. She returned to the central station in 2019 to take on her current position.

The Eighth Annual CSAA International Central Station Excellence Awards were presented at an awards breakfast during ESX in June. The awards are co-sponsored by the Central Station Alarm Association and SDM.