The top SDM 100 companies reported that the market in 2023 — whether they deemed it average or excellent — was largely defined by a few key factors: inflation, an emphasis on video technology advancements and the continuing workforce shortage.

SDM 100 companies reported a wide variety of experiences in 2022, very much depending on the path, location and unique set of challenges that made up their business conditions last year. As a group, however, they continue to rise to the challenges put before them and find their individual path to success.

Each of these companies not only improved their 2021 RMR by double digit percentage points over 2020, but also moved several spots up on the SDM 100 ranking as a result. 

Despite the uncertainty and challenges it presented, however, the top security dealers held their own, and some even thrived, finding new paths and opportunities.

If there is one word that could describe 2020, both in life and for the top 100 security dealers, it is unpredictable. Following several years of growth — and a very strong 2019 — SDM 100 companies found themselves on slippery ground beginning in March 2020 with the onset of the COVID-19 pandemic.

SDM 100 security dealers mutually tallied $655 million in RMR on December 31, 2018, on 12.6 million subscribers.

IoT, DIY/MIY, cyber security, active shooters — SDM 100 dealers talk about the issues that will have the biggest impact, either positive or negative, on their businesses this year.