Accurately dispatching alarms is, beyond a doubt, the most critical service a central station provides. After that, the service providing the most value for my company and customers is:
Giving my customers high-quality customer service when they call. [168 votes] (43%)
Helping technicians troubleshoot signal transmission issues when setting up accounts. [103 votes] (26%)
Providing back office support (database improvements, reports, e-mail/fax alerts, answering billing questions, etc.) [94 votes] (24%)
Pushing notifications to customers, such as notifications for signals such as low battery and trouble, service calls, etc. [13 votes] (3%)
Offering new managed services (video, access, etc.) [17 votes] (4%)