The Z-Wave Alliance, an open consortium of global companies deploying Z-Wave, recently announced a new program with IoT services provider PlumChoice, to deliver an exclusive level of support options for Alliance members. The program will give members access to U.S.-based trained and certified technicians who can assist their customers with the integration, installation and support of their smart home products.
The ConnectedHome Expert program for Z-Wave Alliance members delivers an exclusive choice of three-level support options, including benefits such as access to technicians who can understand and fix issues remotely, connectivity options to fit unique customer needs, and weekly or monthly standardized reports. According to a 2018 consumer study by iQor, one in three consumers experience issues setting up or operating their connected devices. This program will help manufacturers assist their customers with troubleshooting and general product setup, resulting in an improved overall customer experience, reduced risk for customer attrition, and increased brand loyalty.
“One of our biggest goals as a member organization is to provide resources to help our ecosystem succeed in its markets,” said Mitchell Klein, Z-Wave Alliance executive director. “This new effort with PlumChoice will give our members access to something the entire smart home industry needs more of: technical support for our end users.”
The team at PlumChoice has the ability to deliver multi-lingual support by certified technicians with 24x7 support available to any smart home provider. Their approach enables experts to resolve end-user issues by providing advice, step-by-step guidance, or complete assistance including explanations that make sense for customers with solutions that work.
“PlumChoice has a history of providing first-rate IoT technical support services on behalf of leading brands,” said David Shimoni, PlumChoice president and CEO. “With the ConnectedHome Expert program, the combination of PlumChoice and the Z-Wave Alliance will provide the highest level of quality care available for their smart home and business application partners.”
This program is available to Z-Wave Alliance members only; to learn more about the benefits associated with the ConnectedHome Expert Program, visit z-wavealliance.org/connectedhome-expert or contact Greg Galat at ggalat@plumchoice.com.
