Monitoring

RSS

Securewatch 24 LLC, New York City, a security company and enterprise level integrator, is entering into the residential intrusion market with a twist to conventional wisdom — no long term monitoring contract.

Under the sponsorship of SDM, the Education Committee of the Central Station Alarm Association sought to examine current and planned involvement of security central stations in different types of monitoring, with a special focus on video monitoring and PERS and senior monitoring.  In those three areas in particular, the survey sought to understand the obstacles to more aggressive adoption. We also wanted to learn more about what could be done to help industry participants advance in these areas and make better business decisions about their level of involvement going forward.

Security dealers still may be experiencing losses or plateaus in areas hit hard by the economic recession such as new construction markets, but savvy dealers are seeing increases in other markets, such as video monitoring and verification, mobile applications and services, and personal emergency response systems (PERS). In many cases, successful sales and recurring monthly revenue (RMR) growth is coming from the existing customer base.

Identifying standout performers in the great big pool of talent that is found in the security monitoring industry is no easy task. The unique nature and requirements of a successful central station almost dictate that every operator, support person and manager must go above and beyond the call of duty to ensure the safety of people who suffer alarms, while remaining very conscious of the need to conserve both central station and law enforcement resources during non-actual alarms.