False alarms have long troubled video monitoring stations. With stations in Lafayette and Baton Rouge, La. and Chicago, Ill., Acadian Monitoring Services did better than most in the industry, estimating only two of three alarms received were false.
Ring today announced the launch of video end-to-end encryption for compatible Ring doorbells and cameras, providing an advanced, opt-in security feature for customers who want to add an additional layer of security to their videos.
Jacqueline Brogan, 2020 Central Station Manager of the Year of Alarm Detection Systems, discusses how to communicate with your team to ensure a positive work environment.
January 13, 2021
Jacqueline Brogan, central station manager at Alarm Detection Systems in Aurora, Ill., is The Monitoring Association’s 2020 Central Station Manager of the Year for her work in leading a team of more than 20 operators. She first joined the team in 2012 as an operator, then became a customer service representative in 2015. She returned to the central station in 2019 to take on her current position.
Alula, a provider of smart security and automation systems for professional installers and the award-winning inventors of the Connect+ platform, announced an aggressive new sunset offer that will allow security professionals to upgrade their sunset-vulnerable customers to a 5G-ready solution.
When SDM put out its inaugural issue in January, 1971, the security industry as we know it today did not exist. There were no trade shows, no systems integrators, no DIY systems and no reliable publications to turn to for information.
Central station redundancy and its significance is essential to understand. A select group have maintained redundancy over the years, although UL hasn’t mandated redundancy until recently.
Traditional security and the smart home are the same. There — I’ve said it. Our industry likes to see them as different, but for someone growing up now, without any preconceptions of alarm systems, they all just look like a lot of gadgets for the home. So what does this mean for the smart home and traditional alarm monitoring?
When I first entered the security industry in 1973, alarm communications were performed by Direct Wire, McCulloh and some high security applications using voice-grade telephone lines configured in “open window” and later “closed window” bridges.
The COVID-19 pandemic presents numerous unprecedented challenges to the monitoring industry and those with a stake in the protection services it provides. Not the least of these is operating in a regulated environment, under standards that did not fully anticipate the impact of public health mitigations.