Hiring, training and staffing at a monitoring center comes with a host of challenges. Finding reliable, entry-level staff with the right personality profiles that are willing to work any shift, any day of the year is one.

Radius Security and Vancouver Fire is British Columbia’s largest, longest-established fire protection, fire safety and commercial security and monitoring company servicing municipalities in B.C., Alberta and Ontario.

The role of the monitoring center operator has experienced several incarnations.

Emergency24 developed a free service that allows subscribers to acknowledge non-critical signals via two-way text messaging in order to further enhance the customer experience.

Cutting-edge technology that delivers what it promises is always a big draw in an industry that relies on protecting life and property.

The one constant is change. Verification, though an old term, continues to evolve in its meaning.

The topic of video monitoring is hotter than ever, and more and more dealer-owned and central monitoring stations are offering some version of it to customers.

Video monitoring just may be the answer to decreasing revenue from hardware-centric sales, DIY pressures and new market entrants offering monitoring for historical lows and no contract.

Guardian Protection was declared the Monitoring Center of the Year in the 14th annual TMA Excellence Awards, sponsored by SDM. The award was announced last night at the ESX opening celebration, held at the Indiana State Museum in the charming city of Indianapolis. 

Carmelo Mosca has truly climbed the ranks of Affiliated Monitoring Inc., a Union, N.J.-based monitoring center.